After-sales Specialist - Cagayan Valley

Equiprime Optimum Solutions, Inc.; Tuguegarao; On-site; PHP 350,000 - 550,000; Full time

Job summary

Equiprime Optimum Solutions, Inc. seeks an After-Sales Specialist responsible for generating revenue from parts and service sales and providing after-sales, commercial, and technical support to assigned accounts through CRM.

Role involves proactive visits to customers and coordinating with service teams to ensure timely delivery. The candidate will align customer requirements with EOS products, maintain routine status updates, and prepare quarterly forecasts and analytics for the Parts and

Qualifications

• Graduate in mechanical engineering or technical vocational program.
• Strong customer-relations and sales experience in heavy/equipment sectors.
• Proficient with computers and standard office software.

Responsibilities

• Manage after-sales activities for accounts and territories through visits to customers.
• Align customer after-sales needs with EOS parts and services; promote parts and services.
• Recover inactive customers to generate parts and service revenue.
• Develop and manage new accounts and territories to drive revenue.
• Monitor customer equipment to ensure timely service support.

Skills

Customer relations

Parts & service sales

Tech-savvy

Detail-oriented

Interpersonal skills

Education

Mechanical engineering degree

Technical vocational course

Job description

About The Role

The After-Sales Specialist shall be mainly responsible for generating revenue from parts and service sales according to the objectives of the SASD Customer Support Section, and providing after-sales, commercial, and technical support to assigned accounts through customer relations management.

About The Role

The After-Sales Specialist shall be mainly responsible for generating revenue from parts and service sales according to the objectives of the SASD Customer Support Section, and providing after-sales, commercial, and technical support to assigned accounts through customer relations management.

Key responsibilities

• Manage after-sales activities for assigned accounts and territories through periodic visits to customers to proactively assess their after-sales requirements
• Align customer after-sales requirements with EOS products and services, and promote the usage and selling of EOS parts and services
• Recover inactive customers to generate parts and service revenue
• Develop and manage new accounts and territories to generate revenue from parts and services sales
• Monitor the status of customer equipment to ensure appropriate service support is provided at all times
• Ensure customers' requests for assistance and complaints receive appropriate and timely response and action
• Track progress of service jobs and parts orders, update customers regularly on status, and ensure completion or delivery within committed timeframes
• Coordinate with the Service Team to ensure appropriate service support, timely submission of technical reports, and completion of service job orders within committed timeframes
• Manage the parts and service sales process including submission of monthly after-sales revenue forecasts, weekly activity plans, revenue results, quotation tracking, and monthly analytics
• Prepare and submit parts and service proposals, follow through with customers for approval, collect payment, and coordinate with Parts and Supply Chain Departments for timely delivery

About You

• Preferably a graduate of mechanical engineering or technical vocational course in heavy equipment, automotive or mechatronics
• Minimum 1-2 years relevant work experience in heavy equipment, light equipment, or automotive industry in customer relations, parts and service sales
• Technologically-adept and familiar with computers and office applications
• Detail-oriented, able to read and understand equipment manuals and correctly identify parts requirements and corresponding part numbers
• Excellent interpersonal relationship skills and ability to interact well with customers and teammates