Service Sales Executive

SJK – GUAHAN INC. ( CLUBGOLFCARTS.PH); Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

SJK-Guahan Inc. is seeking a Service Sales Executive to oversee and grow customer service operations, ensuring exceptional after-sales support and contributing to service sales performance in the Philippines.

You will lead coordination across service, sales, and warehouse teams, support technicians, and maintain strong customer relationships while developing strategies to meet service sales budgets.

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering.
• At least 2 years in after-sales service or service-oriented roles in equipment sector.
• Proficient in MS Office, CRM tools, and email.
• Familiar with service terms, tools and procedures in equipment industry.
• Strong interpersonal and leadership skills.
• Detail-oriented with good organizational and multitasking abilities.
• Willing to work weekends.

Responsibilities

• Oversee and grow customer service operations and service sales.
• Manage daily technician utilization and schedules.
• Provide after-sales support and act as primary contact for service calls.
• Collaborate to strategize service sales budgets and spare parts.
• Create service proposals and costing sheets.
• Assess inventory and establish safety stocks.
• Develop and implement SOPs and service policies.
• Ensure effective communication across service staff.
• Maintain client database and relationships.
• Report irregularities and unsafe acts.

Skills

Customer service management

Lead technicians

Interpersonal skills

Organisational skills

Multitasking

Proactive work environment

Education

B.S. in Mechanical Engineering

B.S. in Electrical Engineering

Related mechanical or electrical course

Tools

Microsoft Office

CRM tools

Email

Job description

About the role

As the Service Sales Executive at SJK-Guahan Inc., you will oversee and drive the growth of customer service operations, ensuring exceptional after-sales support and contributing to service sales performance. You will lead coordination across service, sales, and warehouse teams while supporting technicians and maintaining strong customer relationships.

Key responsibilities

• Provide general oversight of customer service operations and drive the growth of service sales.

• Manage the daily utilisation and schedules of technicians under your direct supervision.

• Deliver exceptional after-sales support and serve as the primary contact for service calls and customer complaints within the assigned territory.

• Collaborate with the Service Division Manager to formulate strategies for achieving service sales budgets, developing spare parts sales, and expanding service contracts.

• Create high-quality service proposals and detailed costing sheets for after-sales operations across all product lines.

• Work with the Service Division Manager and Operations Manager-Warehouse to assess inventory requirements and establish appropriate safety stocks for essential spare parts.

• Develop, improve, maintain, and implement standard operating procedures and service policies in coordination with service and sales departments.

• Facilitate effective communication across service staff and ensure adherence to established procedures.

• Maintain an accurate client database and build strong, ongoing customer relationships.

• Promptly report job-related irregularities and unsafe acts in the shop to support immediate corrective action and a safe working environment.

What we're looking for

• A graduate of a B.S. degree in Mechanical Engineering, Electrical Engineering, or a related mechanical or electrical course.

• At least 2 years of professional experience in after-sales service or a comparable service-oriented position in the equipment industry. Experience in customer service management is an advantage.

• Intermediate proficiency in Microsoft Office, CRM tools, and email.

• Familiarity with service terms, tools, and procedures in the equipment industry, including automotive or electric vehicle environments.

• Strong interpersonal and customer service skills, with the ability to lead technicians and deliver a professional customer experience.

• Strong attention to detail, excellent organisational skills, and the ability to multitask in a fast-paced setting.

• A proactive approach to creating and supporting a positive work environment.

• Flexible availability, including weekends.