After Sales Service Officer (for Solar company)

Go Gridless Philippines Corporation; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Go Gridless Philippines Corporation is seeking an After-Sales Service Officer to manage customer inquiries, coordinate service and maintenance, and provide technical support for solar PV systems. The role involves scheduling visits and collaborating with Sales, Installation, and Engineering teams.

Ideal candidates have a Bachelor's in Electrical, Mechanical, or Renewable Energy Engineering and 1–3 years in after-sales or technical support, with solid solar PV knowledge and strong communication

Qualifications

• Bachelor's degree in Electrical, Mechanical, or Renewable Energy Engineering.
• 1–3 years of experience in after-sales, technical support, or customer service.
• Solid knowledge of solar PV systems and basic troubleshooting.

Responsibilities

• Handle customer concerns and resolve technical issues promptly.
• Schedule and oversee maintenance visits and service activities.
• Provide support on system operations, troubleshooting, and performance.
• Monitor service quality and gather customer feedback for improvement.
• Work closely with Sales, Installation, and Engineering teams.

Skills

communication skills

customer service

troubleshooting

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Renewable Energy Engineering

Tools

Solar PV systems knowledge

Job description

After-Sales Service Officer (Solar Energy)

This role involves managing customer inquiries, coordinating service and maintenance, and providing technical support for solar PV systems.

Key Responsibilities:

• Handle customer concerns and resolve technical issues promptly
• Schedule and oversee maintenance visits and service activities
• Provide support on system operations, troubleshooting, and performance
• Monitor service quality and gather customer feedback for improvement
• Work closely with Sales, Installation, and Engineering teams

Qualifications:

• Bachelor's degree in Electrical, Mechanical, or Renewable Energy Engineering
• 1-3 years of relevant experience in after-sales, technical support, or customer service
• Solid knowledge of solar PV systems and basic troubleshooting
• Strong communication and customer service skills
• Willingness to travel for site visits; must have a valid driver's license