A leading solutions provider in the equipment sector is seeking a Customer Service Associate to manage customer relations and after-sales activities. Responsibilities include promoting parts and services, managing customer interactions, and ensuring timely service support. Candidates should be graduates of engineering or vocational courses with relevant experience and strong interpersonal skills. Competitive compensation offered.
Qualifications
Preferably a graduate of mechanical engineering or technical vocational course in heavy equipment.
Minimum 1-2 years relevant experience in customer relations/parts and service sales.
Familiar with office applications and able to read equipment manuals.
Responsibilities
Manage after-sales activities for assigned accounts.
Promote usage and sales of parts and services.
Track progress of service orders and customer complaints.
Skills
Interpersonal relationship
Detail-oriented
Technologically adept
Education
Graduate of mechanical engineering or technical vocational course
1-2 years relevant work experience
Tools
Office applications
Job description
A leading solutions provider in the equipment sector is seeking a Customer Service Associate to manage customer relations and after-sales activities. Responsibilities include promoting parts and services, managing customer interactions, and ensuring timely service support. Candidates should be graduates of engineering or vocational courses with relevant experience and strong interpersonal skills. Competitive compensation offered.