After-sales Specialist - Western Mindanao

Equiprime Optimum Solutions, Inc.; Davao City; On-site; PHP 350,000 - 600,000; Full time

Job summary

Equiprime Optimum Solutions, Inc. is seeking an After-Sales Specialist in Davao City to drive revenue from parts and service sales while delivering exceptional after-sales support to assigned accounts.

You will manage relationships, identify needs, and coordinate with service teams to ensure timely and accurate responses and quotes. The role emphasizes proactive visits, account development, and cross-functional collaboration.

Qualifications

• Preferably a mechanical engineering graduate or related technical qualification.
• 1–2 years in heavy equipment, automotive, or related sectors handling customer relations, parts and service sales.
• Technologically adept and proficient with computers and office applications.
• Detail-oriented, able to read equipment manuals and identify parts accurately.
• Excellent interpersonal skills and ability to work with customers and teammates.

Responsibilities

• Manage after-sales activities for assigned accounts and territories through visits to customers.
• Align customer after-sales requirements with EOS products and services and promote parts and services.
• Recover inactive customers to generate parts and service revenue.
• Develop and manage new accounts and territories to generate revenue from parts and services sales.
• Monitor customer equipment status to ensure timely service support.
• Ensure customer requests and complaints receive timely response and action.
• Track progress of service jobs and parts orders and update customers on status.
• Coordinate with Service Team to ensure timely support and reports.
• Manage parts and service sales process including forecasts, activity plans, revenue results, quotes, and monthly analytics.
• Prepare and submit parts and service proposals and coordinate with Parts and Supply Chain for delivery.

Skills

Customer relations

Parts & service sales

Education

Mechanical Engineering degree

Technical vocational course in heavy equipment/automotive

Tools

MS Office

Job description

The After-Sales Specialist shall be mainly responsible for generating revenue from parts and service sales according to the objectives of the SASD Customer Support Section, and providing after-sales, commercial, and technical support to assigned accounts through customer relations management.

Key responsibilities

• Manage after-sales activities for assigned accounts and territories through periodic visits to customers to proactively assess their after-sales requirements
• Align customer after-sales requirements with EOS products and services, and promote the usage and selling of EOS parts and services
• Recover inactive customers to generate parts and service revenue
• Develop and manage new accounts and territories to generate revenue from parts and services sales
• Monitor the status of customer equipment to ensure appropriate service support is provided at all times
• Ensure customers' requests for assistance and complaints receive appropriate and timely response and action
• Track progress of service jobs and parts orders, update customers regularly on status, and ensure completion or delivery within committed timeframes
• Coordinate with the Service Team to ensure appropriate service support, timely submission of technical reports, and completion of service job orders within committed timeframes
• Manage the parts and service sales process including submission of monthly after-sales revenue forecasts, weekly activity plans, revenue results, quotation tracking, and monthly analytics
• Prepare and submit parts and service proposals, follow through with customers for approval, collect payment, and coordinate with Parts and Supply Chain Departments for timely delivery

About you

• Preferably a graduate of mechanical engineering or technical vocational course in heavy equipment, automotive or mechatronics
• Minimum 1-2 years relevant work experience in heavy equipment, light equipment, or automotive industry in customer relations, parts and service sales
• Technologically-adept and familiar with computers and office applications
• Detail-oriented, able to read and understand equipment manuals and correctly identify parts requirements and corresponding part numbers
• Excellent interpersonal relationship skills and ability to interact well with customers and teammates