After Sales Customer Service Representative

Besterm International Corporation; Quezon City; On-site; PHP 200,880 - 256,680; Full time

Job summary

A leading customer service provider based in Quezon City is seeking an After-Sales Customer Representative. This role focuses on ensuring customer satisfaction post-purchase through effective handling of inquiries, managing service requests, and resolving issues. Ideal candidates should have a Bachelor's degree and experience in service coordination, along with strong communication and problem-solving skills.

Qualifications

• Bachelor’s degree in a relevant field required.
• Experience in a service coordination or related role is necessary.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Ensure customer satisfaction after a purchase by handling inquiries.
• Manage service requests and process claims effectively.
• Provide proactive communication and maintain customer records.

Skills

English Language

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Technical Skills

Organizational Skills

People Skills

Interpersonal Skills

Education

Bachelor's degree in a relevant field

Job description

Besterm International Corporation

Urgent ₱18-23K [Monthly] On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

An After-Sales Customer Representative is responsible for ensuring customer satisfaction after a purchase by handling inquiries, managing service requests, processing claims, and resolving issues. Key duties include troubleshooting problems, coordinating with technical and logistics teams, maintaining customer records, and providing proactive communication. This role aims to build customer loyalty by providing efficient support and a positive post-purchase experience.

• Technical knowledge: A strong understanding of the products or services the company offers.
• Problem-solving: The ability to analyze customer pain points and develop specific solutions.
• Communication: Excellent written and verbal communication skills to interact with customers and internal teams effectively.
• Empathy and patience: The ability to listen to customers and handle interactions with patience and understanding.
• Organization: Strong organizational skills to manage records and coordinate multiple tasks.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: with experience in a service coordination or related role
• Skills and Competencies: Strong customer service and interpersonal skills

• English Language
• Customer Service
• Problem Solving
• Team Player
• Strong Work Ethic
• Technical Skills
• Organizational Skills
• People Skills
• Interpersonal Skills

Working Location

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