Aerospace Order & Customer Care Specialist

Collins Aerospace; Tanauan; On-site; PHP 350,000 - 520,000; Full time

Job summary

Collins Aerospace in the Philippines seeks an onsite Sales Order Specialist at First Philippine Industrial Park, Tanauan. You will manage seating product orders, verify details, and update orders in the E1 ERP system, coordinating with customers and internal teams to ensure smooth order flow.

The role requires a Bachelor's degree or 6 years of equivalent experience, strong Excel skills, E1 ERP experience, and excellent communication and problem-solving abilities to achieve KPIs and uphold EHS

Qualifications

• Bachelor's degree or 6 years of equivalent experience.
• Strong proficiency in Microsoft Excel.
• Experience in the E1 ERP system.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Responsibilities

• Manage approved Seating Product Support orders, acting as the primary contact for Customers on order status.
• Verify order details: part numbers, quantities and shipping info.
• Enter/update sales orders in the E1 ERP system.
• Maintain workflows in Customer Management Portal (CMP).
• Utilise JIRA for information purposes.
• Collaborate with Product Support, Supply Chain, Logistics and Customer Managers.
• Generate Open Order Book reports per Customer Requirements.
• Lead tactical order status review meetings.
• Meet or exceed personal/customer service team targets (KPI).
• Perform other departmental duties including ensuring compliance with company policies and EHS standards.

Skills

Communication

Collaboration

Organizational skills

Problem solving

Detail-oriented

Education

Bachelor's degree or 6 years experience

Tools

E1 ERP

Microsoft Excel

Job description

Collins Aerospace in the Philippines seeks an onsite Sales Order Specialist at First Philippine Industrial Park, Tanauan. You will manage seating product orders, verify details, and update orders in the E1 ERP system, coordinating with customers and internal teams to ensure smooth order flow.

The role requires a Bachelor's degree or 6 years of equivalent experience, strong Excel skills, E1 ERP experience, and excellent communication and problem-solving abilities to achieve KPIs and uphold EHS