Advanced Technical Support Engineer - Level 3

Staff4Me; General Santos; On-site; PHP 240,000 - 360,000; Full time

Job summary

CallTek is hosting a General Santos site event for Technical Support Engineers. You will troubleshoot, diagnose, and resolve customer issues across diverse systems, software, and hardware, following standard procedures and escalating complex cases when needed.

The role emphasizes on-site participation, with a shift schedule and opportunities for growth within the organization. A relevant IT degree and strong communication skills are preferred, and all levels of experience are welcome to apply.

Qualifications

• Bachelor's degree in Computer Engineering or IT-related field.
• Strong communication and interpersonal skills.
• Willing to work on-site and on a shifting schedule.
• Prior experience in similar roles is a plus but not required.

Responsibilities

• Troubleshoot, diagnose, and resolve customer issues in a timely manner.
• Work with various systems, software, and hardware according to standard procedures.
• Escalate unresolved issues to the appropriate internal departments.

Skills

Technical Support

IT / Technical Roles

Network Engineering

Information Technology Services/MSP

Education

Bachelor's Degree in Computer Engineering or IT-related field

Job description

CallTek is hosting a General Santos site event for Technical Support Engineers. You will troubleshoot, diagnose, and resolve customer issues across diverse systems, software, and hardware, following standard procedures and escalating complex cases when needed.

The role emphasizes on-site participation, with a shift schedule and opportunities for growth within the organization. A relevant IT degree and strong communication skills are preferred, and all levels of experience are welcome to apply.