Adoption Success Specialist

ssreferrals; Philippines; On-site; PHP 400,000 - 800,000; Full time

Job summary

Sprout Social is seeking an Adoption Consultant for its Customer Support team in the Philippines. You will drive customer satisfaction, retention, and growth by ensuring successful platform adoption across a high volume of accounts.

You will lead training, monitor usage, and collaborate with Product and Engineering to improve processes and scale outcomes. The role emphasizes efficiency, operational rigor, and data-driven advocacy for customers.

Qualifications

• 2+ years of customer success experience.
• Strong problem-solving and team collaboration skills.
• Agility and flexibility in a rapidly changing environment.
• Ability to work shifts: 6AM-3PM PHT or 1PM-10PM PHT.

Responsibilities

• Drive Value & Adoption: Lead training sessions and value discussions to ensure customers effectively utilize Sprout's core functionalities to meet goals.
• Scale Customer Success: Execute one-to-many playbooks and leverage self-service resources to drive platform utilization at scale.
• Proactive Health Monitoring: Analyze usage data and health metrics to identify trends and address churn risks.
• Efficient Issue Resolution: Resolve inquiries promptly and escalate complex issues for a seamless experience.
• Operational Excellence: Partner with Product and Engineering to identify and implement process improvements and automation.
• Team Collaboration: Develop internal best practices and resources to help the support community grow.

Skills

Customer success experience

Problem-solving

Team collaboration

Agility

Shift flexibility

Job description

Sprout Social is seeking an Adoption Consultant for its Customer Support team in the Philippines. You will drive customer satisfaction, retention, and growth by ensuring successful platform adoption across a high volume of accounts.

You will lead training, monitor usage, and collaborate with Product and Engineering to improve processes and scale outcomes. The role emphasizes efficiency, operational rigor, and data-driven advocacy for customers.