Administrator Payroll Systems Support Philippines

Carnival Corporation; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Cruise Administration Services, Inc. (CASI) in the Philippines is seeking a Payroll Systems Support Administrator to provide functional and operational support for Dayforce HCM and other payroll systems.

The role involves resolving system issues, supporting payroll and timekeeping, managing employee data, and assisting with reporting and configurations. The position requires collaboration with Finance, HR, Payroll, IT, and business leaders, with a shift that may include night hours and offshore

Qualifications

• Bachelor's degree in a related field is preferred.
• Payroll system certification or HR/IS background is a plus.
• Hands-on experience with Dayforce and other payroll/HCM platforms.
• Experience in a shared services or help desk environment required.
• Strong Excel and reporting skills; must be customer-focused.

Responsibilities

• Provide functional and operational support for Payroll and HCM platforms.
• Resolve system issues and support payroll/timekeeping processes.
• Maintain employee data and administer security access.
• Assist with configuration, reporting, and integrations.
• Collaborate with Finance, HR, Payroll, IT, and stakeholders.

Skills

Analytical skills

Customer service

Time management

Communication skills

Education

Bachelor's degree in related field

Tools

Dayforce

UKG

Lawson/Infor

HRIS

Job description

Job Description:

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Administrator, Payroll Systems Support. Only candidates located in Metro Manila, Philippines to apply.

Job Summary:

The Payroll Systems Support Administrator is responsible for providing functional and operational support for the organization's Payroll and Human Capital Management (HCM) platforms, with primary focus on Dayforce HCM & other Payroll Systems. This role serves as a key support resource for Payroll, employees, managers, Finance, Human Resources, and business leaders by resolving system issues, supporting payroll and timekeeping processes, maintaining employee data, administering security access, and assisting with HCM/Payroll configuration and reporting. The resource will manage incoming support requests, troubleshoot system issues, execute established SOPs, and collaborate with Finance, HR, Payroll, IT, and business stakeholders to ensure accurate and efficient operation of HCM/Payroll processes.

Essential functions:

• Payroll systems Administration & Configuration Support
• Employee Data Administration
• Security & User Access Administration
• Integrations & Technical Support
• Compliance & Audit Support
• Payroll & Timekeeping Support
• Leave, PTO & Absence Management
• Employee & Manager Support
• Reporting & Analytics Support

Qualifications:

• Preferably with Bachelor's degree in related field of study
• Payroll Administration Certification preferred, or HR, Information Systems, Business Administration, Accounting
• With 5 years + of experience supporting Payroll Systems, Dayforce preferred (and also UKG, Lawson/Infor), HCM, HRIS or Workforce Management systems
• Experience supporting employees and managers in a shared services or help desk environment.
• Strong analytical, troubleshooting, and customer service skills
• Strong Microsoft Excel and reporting skills.
• Must be amenable to working the 10:00 PM to 7:00 AM Philippine Time shift.

#LI-PV1

#LI-Remote