Administrative Svcs Generalist I

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 360,000 - 720,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a diligent P2P Specialist to support supplier data setup and ongoing amendments, ensuring accuracy and timeliness of records.

You will work within a team to maintain SOX-compliant processes, liaise with internal and external stakeholders, and adapt to onsite or hybrid schedules. Fresh graduates are welcome depending on communication skills; 1–2 years of BPO experience is preferred. Training on AI tools will be provided.

Qualifications

• Bachelor's degree in any field.
• Basic knowledge of Word, Excel, Outlook, Internet applications.
• Ability to work with deadlines.
• Great attention to detail.
• Excellent English oral and written communication skills.
• 1–2 years BPO/shared service or relevant experience.
• Fresh graduates can be accommodated depending on communication skills and behavioral aspect.
• Flexible and can adapt to onsite or hybrid work arrangement and rotating work schedule.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objective.

Responsibilities

• Set up new suppliers and amend existing supplier records.
• Develop operational understanding for supplier setup and amendment processes (Banking, Tax reporting, VAT/WHT).
• Ensure P2P processes are SOX compliant and drive process improvements.
• Coordinate with internal/external stakeholders to ensure invoices are processed for payment.
• Escalate issues to Invoice Processing supervisors as needed.

Skills

Integrity

Result oriented

Initiative

Technical expertise

Problem solving

Innovation

Relationship building

Team collaboration

Education

Bachelor's degree

Tools

MS Office

Job description

Service Delivery

• Set up new suppliers
• Amend to the existing suppliers
• Develop operational understanding of the below areas for set up and amendment of suppliers
• Banking
• Tax reporting
• Payment Terms
• Classifications
• VAT / WHT

P2P Processes And Systems Compliance

• Be accountable for meeting and prioritizing own targets/deadlines and those of others to agreed standards and procedures.
• Embed and adhere to process improvement opportunities identified by the invoice processing management team in line with P2P standards to improve efficiency, effectiveness and quality and once agreed help drive the implementation of recommended improvements.
• Responsible for compliance to all P2P processes and procedures, ensuring all P2P processes for Elsevier are SOX compliant.

Relationship Management

• Be accountable for effective interaction with both internal and external stakeholders in accurately undertaking master data set up amendment activities
• Appropriate escalation of issues to the Invoice Processing supervisors
• Be accountable for undertaking any appropriate intervention to see invoice through to payments

Complimentary Competencies

• Displays high integrity and honesty
• Drives for results
• Takes initiative
• Technical / Professional expertise
• Solves problems and analyses issues
• Innovates
• Builds relationships
• Collaboration and Teamwork

Requirements

• Bachelor's degree in any field
• Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
• Ability to work with deadlines
• Has great attention to detail
• Excellent English oral and written communication skills
• At least 1-2 years BPO/shared service or relevant experience
• Fresh graduates can be accommodated depending on communication skills and behavioral aspect
• Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objective

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.