Senior Policy Administration & Underwriting Support

QBE Group Shared Services Centre; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

QBE Group Shared Services Centre is seeking an administrative support professional to assist with policy documentation, inquiries, and policy transactions. The role involves data entry, customer service, and ensuring accurate policy handling following established procedures.

Responsibilities include reviewing instructions from underwriters and agents, providing rating support, processing issuances and amendments, and collaborating with underwriting staff to deliver timely products across

Qualifications

• Tertiary degree or equivalent combination of education and work experience.
• Some relevant work experience.
• Policy administration experience preferred.

Responsibilities

• Review, analyse and interpret processing instructions, applications, and work request correspondence from underwriters and agents.
• Provide rating and processing support for lines of business and multi-state accounts.
• Process underwriting policy issuance and amendments within established guidelines.
• Provide customer service support for underwriting assistants and underwriters, handling inquiries and requests with a high level of complexity.
• Work with underwriting assistants and underwriters to deliver timely and accurate products for multiple lines of business.
• Ensure underwriting policies are followed and referrals/escalation matrix is applied when appropriate.
• Establish and maintain good working relationships with stakeholders.
• Maintain product, system and process knowledge.

Skills

Administrative Support

Analytical Thinking

Critical Thinking

Customer Service

Insurance Underwriting

Policy Administration

Stakeholder Management

Regulatory Compliance

Education

Tertiary Degree or equivalent

Job description

QBE Group Shared Services Centre is seeking an administrative support professional to assist with policy documentation, inquiries, and policy transactions. The role involves data entry, customer service, and ensuring accurate policy handling following established procedures.

Responsibilities include reviewing instructions from underwriters and agents, providing rating support, processing issuances and amendments, and collaborating with underwriting staff to deliver timely products across