Administrative & Inbound Call Support

KAMI Workforce; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Full-time

US-based legal tech team

Defined workflows with clear scripts

Job summary

Kami Workforce is seeking a polished Virtual Assistant to support a US-based legal technology client. You will be the first voice callers hear, answering inbound calls and routing details to the right team.

This full-time remote role emphasizes accurate information capture, day-to-day administrative tasks, and strict adherence to scripts and workflows. No sales or technical support required.

Qualifications

• 2-3 years of virtual assistance or administrative support experience.
• Strong spoken and written English.
• Professional phone presence and customer-service mindset.
• Proficient with MS Office or Google Workspace, and email.
• Detail-oriented with reliable attendance and schedule adherence.

Responsibilities

• Answer inbound calls professionally using provided scripts.
• Capture caller information and reason for calling.
• Route or escalate details to Sales, Customer Support, or internal team.
• Maintain accurate call logs and follow escalation procedures.
• Provide routine administrative support including email coordination and data entry.

Skills

Customer service

Communication (spoken & written)

Phone etiquette

Attention to detail

Dependable / punctual

Tools

MS Office

Google Workspace

Email apps

Calling apps

Job description

Administrative & Inbound Call Support

Company : Kami Workforce Job Type : Full Time Remote / Work from Home

Job Description - Administrative & Inbound Call Support

Description

KAMI Workforce is hiring a polished, reliable Virtual Assistant for a US-based legal technology client. You will be the first voice callers hear when they reach the company. You will answer inbound calls, find out who is calling and why, and pass the details to the right team. You will also provide day-to-day administrative support.

This is not a sales or technical support role. You won't be expected to close deals or troubleshoot issues. Your job is to capture information accurately and route it quickly.

What You'll Do

• Answer incoming calls professionally, using the provided scripts
• Identify the type of caller: potential client, existing client, vendor or sales caller, or other inquiry
• Capture the caller's basic information and reason for calling
• Route or escalat ... the details to the right Sales, Customer Support, or internal team via email or the defined workflow
• No requirement to resolve technical/customer-support issues or conduct sales.
• Keep accurate call logs and follow established escalation procedures
• Provide routine administrative support, including email coordination, data entry, trackers, and documentation

What We're Looking For

• 2-3 years of experience in virtual assistance, customer service, reception, or administrative support (BPO, customer service, VA, or receptionist background preferred)
• Strong spoken and written English
• A clear, professional, and confident phone voice
• A polite, service-oriented attitude
• Working knowledge of MS Office or Google Workspace, email, and basic calling applications
• Strong attention to detail and accurate information capture
• Dependable attendance and strict schedule adherence

Benefits

• Full-time
• Work with a US-based legal tech team
• Clear scripts, defined workflows, and a focused scope, so you know what success looks like