Administrative Facilities Specialist

Servicefirst Painting; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

ServiceFirst is seeking an Admin & Facilities Specialist to ensure the BPO site remains safe, operational, and well-maintained. You will handle preventive maintenance, basic troubleshooting, and facilities inspections with coordination of vendors and contractors.

You will support workplace safety, emergency preparedness, and site projects while maintaining accurate records and providing cross-functional support during emergencies.

Qualifications

• Graduate of a technical/vocational course in a related field.
• Able to perform basic troubleshooting and preventive maintenance.
• Willing to work shifts, weekends, holidays, and site emergencies.
• Knowledge of electrical, plumbing, air-conditioning and basic building maintenance.

Responsibilities

• Conduct daily facilities inspections and monitor office areas and utilities.
• Perform basic troubleshooting and preventive maintenance of building systems.
• Respond promptly to facilities incidents and service requests.
• Coordinate with contractors and service providers for repairs and maintenance.
• Assist in supervising contractors and ensuring safety compliance.
• Maintain records of maintenance activities, repairs, and incidents.
• Support workplace safety and business continuity requirements.

Skills

Communication skills

Problem solving

Organizational skills

Education

Technical/vocational course

Tools

Electrical basics

Plumbing basics

HVAC basics

Job description

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client's businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

As an Admin & Facilities Specialist, you will be responsible for providing day-to-day facilities and technical support to ensure the BPO site remains safe, operational, and well-maintained. The role involves preventive maintenance, basic troubleshooting, facilities inspections, vendor coordination, and immediate response to site-related issues.

Duties and Responsibilities:

• Conduct daily facilities inspections and monitor the condition of office areas, common areas, restrooms, pantry, utilities, and other site facilities.
• Perform basic troubleshooting and preventive maintenance of electrical, plumbing, air-conditioning, lighting, furniture, fixtures, and other building-related equipment.
• Respond promptly to facilities-related incidents, breakdowns, and service requests.
• Coordinate with building administration, contractors, and service providers for repairs, maintenance, and other technical concerns.
• Assist in monitoring and supervising contractors and vendors while ensuring compliance with site safety and security requirements.
• Maintain accurate records of preventive maintenance activities, repairs, inspections, and facility incidents.
• Assist in the implementation of workplace safety, emergency preparedness, and business continuity requirements.
• Support office moves, workstation setup, dismantling, and other site improvement or project activities.
• Monitor facility supplies, tools, equipment, and other assigned assets.
• Provide cross-functional technical support to other company sites on an as-needed basis, particularly during emergency facilities situations where specialized technical knowledge may be required.
• Perform other Admin & Facilities-related tasks as may be assigned.

Qualifications

• Graduate of a technical/vocational course, preferably Electrical, Mechanical, Electronics, Refrigeration & Air-Conditioning, Building Maintenance, or a related field.
• At least 1–2 years of experience in facilities, building maintenance, property management, or a similar technical role; BPO experience is an advantage.
• Knowledge of basic electrical, plumbing, air-conditioning, carpentry, and general building maintenance.
• Ability to perform basic troubleshooting and preventive maintenance.
• Ability to coordinate effectively with building administration, contractors, and service providers.
• Willing to work on shifting schedules, weekends, holidays, and provide support during site emergencies when required.
• Physically capable of performing basic maintenance and site inspection activities.
• Good communication, documentation, organizational, and problem-solving skills.
• Safety-conscious and able to follow company and building safety procedures

Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.