Administrative Assistant – Debt Management Support

Scale-Up Philippines; Philippines; Remote; PHP 335,000 - 558,000; Full time

Job summary

Scale Up Philippines is partnering with a UK FCA-regulated debt advisory firm to hire a dedicated Administrative Assistant. This full-time, remote role requires a highly organized, proactive individual comfortable in a compliance-aware environment.

You will liaise with banks, maintain records, and support debt management plan processing while ensuring communications meet FCA standards. Experience in financial services is valued, with discretion essential for handling sensitive information.

Qualifications

• Proven experience in an administrative or client support role.
• Strong written and verbal communication skills.
• Highly organised with excellent follow-through and attention to detail.
• Able to work independently and manage follow-up tasks without constant supervision.
• Comfortable working in a regulated, compliance-driven environment.
• Familiarity with debt management, financial services, or FCA-regulated environments is an advantage but not required.

Responsibilities

• Chase banks and financial institutions to confirm receipt of offers and payments on behalf of clients.
• Maintain accurate and up-to-date records of all correspondence and follow-ups.
• Track outstanding confirmations and escalate unresolved cases in a timely manner.
• Support the team with general administrative tasks related to debt management plan processing.
• Ensure all communications and documentation align with FCA regulatory standards.
• Assist with additional operational and administrative tasks as the business grows.

Skills

Strong written and verbal comms

Organised & detail-oriented

Independent worker

Liaising with banks/financials

Regulatory/compliance awareness

Discretion with sensitive information

Job description

Scale Up Philippines is partnering with an FCA-regulated debt advisory firm based in the UK to hire a dedicated Administrative Assistant. Our client is a people-first financial services company that provides expert debt advice and peace of mind to individuals and businesses living with unmanageable debt. They specialise in implementing structured debt management plans, freezing interest and charges and making repayments affordable and sustainable.

This is a full-time opportunity for someone who is highly organised, proactive, and detail-oriented, with the ability to thrive in a compliance-aware, client-sensitive environment.

Key Responsibilities:

• Chase banks and financial institutions to confirm receipt of offers and payments on behalf of clients
• Maintain accurate and up-to-date records of all correspondence and follow-ups
• Track outstanding confirmations and **escalate** unresolved cases in a timely manner
• Support the team with general administrative tasks related to debt management plan processing
• Ensure all communications and documentation align with FCA regulatory standards
• Assist with additional operational and administrative tasks as the business continues to grow

Qualifications:

• Proven experience in an administrative or client support role
• Strong written and verbal communication skills, comfortable liaising with banks and financial institutions in a professional manner
• Highly organised with excellent follow-through and attention to detail
• Able to work independently and manage follow-up tasks without constant supervision
• Comfortable working in a regulated, compliance-driven environment
• Familiarity with debt management, financial services, or FCA-regulated environments is an advantage but not required
• Reliable, professional, and discreet when handling sensitive financial information

Why Join Scale Up Philippines?

At Scale Up Philippines, we connect talented Filipino professionals with world-class clients who value people as much as results. This one is for someone ready to grow.

UK-based Company | Project Based | Remote