Administrative Assistant

Asticom Technology Inc; Mabalacat; On-site; PHP 180,000 - 240,000; Full time

Job summary

Asticom Technology Inc. is seeking an organized Customer Service and Administrative Specialist to support operations in Pampanga.

You will receive and route letters, process contracts, and manage customer records in SAP/CRM, while coordinating with the Business Operations team to ensure proper filing and documentation. The role requires a 2-year course or a Bachelor's degree, strong MS Office skills, and excellent communication.

Qualifications

• Graduate of at least a 2-year course or a Bachelor's degree holder in any related course.
• Customer service experience is an advantage.
• Knowledgeable in basic MS Office applications and able to quickly learn related system applications.
• Excellent communication skills.
• Organized and able to manage time and tasks effectively.

Responsibilities

• Receive and disseminate letters and documents to the relevant sections.
• Process and release construction clearances requested by contractors.
• Prepare welcome kits and Customer Contracts for notarization.
• Handle water service connection requests and related customer needs.
• Maintain customer master files in CRM/SAP.
• Prepare invoices and perform SAP-related tasks.
• Process account closures and refunds in SAP.
• Maintain an organized central filing system for customers.
• Coordinate with the Business Operations team and other departments to file documents.
• Create Customer Tickets, Service Requests, and Job Orders in CRM.
• Answer calls on the CWC hotline and route concerns to the appropriate department.
• Perform other related tasks for the team.

Skills

Customer service

Communication skills

Time management

Organization

MS Office proficiency

Education

Bachelor's degree

2-year course

Tools

SAP

CRM

MS Office

Job description

JOB ROLES AND RESPONSIBILITIES

• Receive letters and other documents and disseminate them to the concerned sections/departments.
• Process and release construction clearances requested by contractors.
• Prepare and issue welcome kits to new customers and prepare Customer Contracts for notarization.
• Receive letters/documents for water service connection applications, reconnection, disconnection, and other related customer requests.
• Maintain and update customer master files and other information in the system (CRM/SAP).
• Prepare invoices and perform related tasks using SAP.
• Process account closures and refunds of deposits in SAP and other related system applications.
• Maintain an organized central filing system for all customers, ensuring data is readily available as needed.
• Manage and organize all Business Operations documents and files.
• Coordinate with the Business Operations team and, when needed, with other departments to ensure all documents are accounted for and stored in the appropriate location or filing folders.
• Prepare Customer Tickets, Service Requests (SR), and Job Orders (JO) via CRM.
• Receive incoming calls through the CWC hotline when needed, document customer concerns, and immediately relay them to the concerned CWC department or individual.
• Perform other related tasks essential to the team’s operations.

JOB QUALIFICATIONS

• Graduate of at least a 2-year course or a Bachelor's degree holder in any related course.
• Customer service experience is an advantage.
• Knowledgeable in basic MS Office applications and able to quickly learn related system applications.
• Excellent communication skills.
• Organized and able to manage time and tasks effectively.