Administration & Operations Support (Xero & AI Tools)

Tallant Asia - BPO, HR outsourcing; Philippines; On-site; PHP 268,000 - 402,000; Full time

Job summary

Tallant Asia - BPO, HR outsourcing is seeking an Administration & Operations Support professional in the Philippines with a focus on Xero and AI tools. You will manage invoicing, records, and bookings, while streamlining processes to support participant services.

Responsibilities include Xero reconciliations, AI-assisted efficiency, and preparing management reports. Strong knowledge of privacy, NDIS standards, and documentation is essential.

Qualifications

• Experience using Xero for invoicing, bank reconciliation and reporting.
• Practical experience using AI tools (e.g., ChatGPT, Claude, Copilot) to improve efficiency.
• Strong organisational skills and high attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and manage competing priorities.
• Understanding of privacy and confidentiality obligations.
• Experience in NDIS administration, claiming, or plan management.
• Familiarity with NDIS Pricing Arrangements and Price Guide.
• Experience with process documentation or workflow automation tools (Zapier/Make/Power Automate).

Responsibilities

• Manage NDIS invoicing, claims, and payment reconciliations in Xero.
• Maintain accurate participant and financial records.
• Coordinate service bookings, rosters, and participant documentation.
• Monitor compliance with NDIS Practice Standards and Pricing Arrangements.
• Use AI tools to streamline admin tasks, reporting, and internal workflows.
• Identify, document, and improve operational processes.
• Prepare financial and operational reports for management.

Skills

Xero proficiency

AI tools proficiency

Organisational skills

Communication skills

Independent working

Privacy & confidentiality

Tools

Xero

Zapier

Make

Power Automate

Job description

Administration & Operations Support (Xero & AI Tools)

About the Role

We're seeking an Administration & Operations Support professional to manage day-to-day financial and administrative processes, with a strong focus on Xero and the use of AI tools to improve efficiency. You'll help keep records accurate, claims on track, and internal processes streamlined, allowing the team to focus on delivering quality support to participants.

Key Responsibilities

• Manage NDIS invoicing, claims, and payment reconciliations in Xero
• Maintain accurate participant and financial records
• Coordinate service bookings, rosters, and participant documentation
• Monitor compliance with NDIS Practice Standards and Pricing Arrangements
• Use AI tools to streamline admin tasks, reporting, and internal workflows
• Identify, document, and improve operational processes
• Prepare financial and operational reports for management

Requirements

• Proven experience using Xero for invoicing, bank reconciliation, and reporting
• Practical experience using AI tools (e.g., ChatGPT, Claude, Microsoft Copilot, or automation platforms) to improve efficiency
• Strong organisational skills and high attention to detail
• Excellent written and verbal communication skills
• Ability to work independently and manage competing priorities
• Understanding of privacy and confidentiality obligations
• Experience in NDIS administration, claiming, or plan management
• Familiarity with the NDIS Pricing Arrangements and Price Guide
• Experience with process documentation or workflow automation tools (e.g., Zapier, Make, Power Automate)