NDIS Program Support Officer

Offshore Talent; Philippines; Remote; PHP 420,000 - 540,000; Full time

Job summary

Offshore Talent in the Philippines is seeking a detail-driven NDIS Program Support Officer to manage end-to-end NDIS claims processing, participant plan administration, and financial reconciliation. You will ensure plans are serviced and supported while claims are accurately processed in line with NDIS Practice Standards.

The ideal candidate combines NDIS operations knowledge with onboarding experience and solid accounting capabilities across PRODA, Plan on Track, 101PM, and QuickBooks.

Qualifications

• Experience in NDIS claims management within disability or aged care sectors.
• Familiarity with PRODA and plan management software (Plan on Track, 101PlanManagement).
• Strong bookkeeping and financial reconciliation skills using QuickBooks and spreadsheets.
• Excellent verbal and written English communication for participants, families, and partner agencies.

Responsibilities

• Process daily NDIS claims and provider invoices according to pricing arrangements.
• Upload daily claim batches from plan management platforms into PRODA.
• Manage daily QuickBooks workflows and bank reconciliations; issue remittances and statements.
• Coordinate onboarding, risk assessments, quotes, and Service Agreements; maintain audit-ready case records.
• Maintain documentation trails for NDIS quality audits and support process improvements.

Skills

NDIS claims management

PRODA familiarity

Plan on Track

101PM

QuickBooks

Bookkeeping

Onboarding

Stakeholder communication

Audit compliance

Tools

PRODA

Plan on Track

101PM

QuickBooks

Job description

NDIS Program Support Officer to manage end-to-end NDIS claims processing, participant plan administration, and financial reconciliation.

11th November, 2026

We are seeking a detail-driven, empathetic NDIS Program Support Officer to manage end-to-end NDIS claims processing, participant plan administration, and financial reconciliation. In this role, you will ensure participants' plans are serviced and utilized appropriately while verifying that all delivered supports are claimed accurately and on time in full compliance with NDIS Practice Standards.
The ideal candidate combines strong NDIS operational knowledge and participant onboarding experience with solid accounting, bookkeeping, and portal claiming capabilities across PRODA, QuickBooks, and specialized plan management software.
Key Responsibilities

• NDIS Claiming & Financial Processing: Process daily NDIS claims, provider invoices, and participant billings in line with NDIS pricing arrangements. Prepare and upload daily claim batches from plan management platforms (Plan on Track / 101PM) into PRODA.
• Bookkeeping & Reconciliation: Manage daily transactional workflows in QuickBooks, generate bank payment files, issue remittances, prepare and distribute monthly participant statements, process monthly management fees, and conduct bank reconciliations.
• Participant Intake & Administration: Coordinate new client onboarding, risk assessments, quotes, and Service Agreements. Maintain the central participant register and ensure case records and support plans remain current and audit-ready.
• Stakeholder Support & Communication: Serve as the primary administrative contact for participants, families, and Local Area Coordinators (LACs). Handle high-volume email and phone inquiries, resolve billing disputes, and assist participants through plan transitions or points of crisis.
• Quality & Audit Compliance: Maintain complete documentation trails for NDIS quality audits, uphold participant confidentiality, and actively contribute to process improvements that minimize claim rejections and payment delays.

11th November, 2026

We are seeking a detail-driven, empathetic NDIS Program Support Officer to manage end-to-end NDIS claims processing, participant plan administration, and financial reconciliation. In this role, you will ensure participants' plans are serviced and utilized appropriately while verifying that all delivered supports are claimed accurately and on time in full compliance with NDIS Practice Standards.
The ideal candidate combines strong NDIS operational knowledge and participant onboarding experience with solid accounting, bookkeeping, and portal claiming capabilities across PRODA, QuickBooks, and specialized plan management software.
Key Responsibilities

• NDIS Claiming & Financial Processing: Process daily NDIS claims, provider invoices, and participant billings in line with NDIS pricing arrangements. Prepare and upload daily claim batches from plan management platforms (Plan on Track / 101PM) into PRODA.
• Bookkeeping & Reconciliation: Manage daily transactional workflows in QuickBooks, generate bank payment files, issue remittances, prepare and distribute monthly participant statements, process monthly management fees, and conduct bank reconciliations.
• Participant Intake & Administration: Coordinate new client onboarding, risk assessments, quotes, and Service Agreements. Maintain the central participant register and ensure case records and support plans remain current and audit-ready.
• Stakeholder Support & Communication: Serve as the primary administrative contact for participants, families, and Local Area Coordinators (LACs). Handle high-volume email and phone inquiries, resolve billing disputes, and assist participants through plan transitions or points of crisis.
• Quality & Audit Compliance: Maintain complete documentation trails for NDIS quality audits, uphold participant confidentiality, and actively contribute to process improvements that minimize claim rejections and payment delays.

Job Requirements: Non-Negotiable Core Requirements

• NDIS Sector & Claiming Expertise: Demonstrated experience in NDIS claims management, Service Agreements, quote preparation, and plan administration within the disability or aged care sectors.
• Portal & Claiming Systems: Practical, hands-on experience submitting and reconciling claims via PRODA, alongside experience using specialized NDIS plan management software (e.g., Plan on Track, 101PlanManagement).
• Bookkeeping & Financial Literacy: Strong working knowledge of accounts receivable, invoice processing, and financial reconciliations using QuickBooks and spreadsheet tools.
• Communication & Person-Centered Care: Excellent verbal and written English communication skills to engage empathetically with participants, families, and partner agencies while managing sensitive inquiries.