NDIS Finance Officer – Claims, Accounts Receivable & Payroll

Sustain Nursing Care; Metro Manila; Remote; PHP 2,151,000 - 3,226,000; Full time

Job summary

Sustain Nursing Care is seeking an organised finance professional to manage NDIS claims, accounts receivable, and payroll support for an Australian provider. You will ensure accurate billing, oversee overdue follow-ups, and perform essential bookkeeping tasks.

Experience with Xero, Google Workspace, and billing liaison with plan managers and participants is required. This is a remote role based in Metro Manila with a 40-hour workweek and flexible negotiation on salary.

Qualifications

• NDIS claiming and billing experience for an Australian provider.
• Experience following up unpaid invoices and resolving rejected/ unpaid claims.
• Bookkeeping and payroll experience with accuracy and confidentiality.
• Hands-on Xero experience including payroll processing.
• Strong English communication for billing calls and client liaison.

Responsibilities

• Prepare, check and submit NDIS claims against service records and funding.
• Track submitted, paid, rejected and outstanding claims; coordinate corrections.
• Match remittances and payments to invoices; maintain follow-up records.
• Support payroll processing and reconcile timesheets as needed.
• Prepare a weekly aged debtors report with actionable updates.
• Liaise with plan managers, participants and staff to resolve billing inquiries.

Skills

NDIS billing

Accounts receivable

Payroll processing

Xero

Tools

Xero

Google Workspace

Job description

NDIS Finance Officer – Claims, Accounts Receivable & Payroll

Sustain Nursing Care

Remote | Metro Manila, Philippines | Contract/Temp

40 hours per week | 6 am–2 pm Philippine time

About the role

We are looking for an organised finance professional with hands‑on experience supporting an Australian NDIS provider. Your main focus will be accurate NDIS claims, follow‑up of overdue and unpaid invoices, payroll support and basic bookkeeping.

Key responsibilities

• Check service agreements, relevant service bookings, available funding and applicable NDIS pricing before billing.
• Prepare, check and submit NDIS claims against approved service records, relevant support items and funding arrangements.
• Track submitted, paid, rejected and outstanding claims; investigate errors and coordinate corrections and resubmissions.
• Match NDIA and plan‑manager remittances and other payments to invoices and claims, investigate discrepancies and keep clear records of follow‑up actions.
• Maintain an aged receivables list, follow up overdue and unpaid invoices professionally by phone and email, and escalated disputed or unresolved items.
• Liaise with plan managers, participants or nominees and internal staff to resolve billing enquiries.
• Check timesheets and support accurate payroll preparation, including investigating discrepancies before approval.
• Use Xero for transaction entry, bank reconciliations, accounts payable, routine and month‑end bookkeeping, and support payroll processing.
• Prepare a weekly aged debtors report showing outstanding invoices, recoveries, unresolved balances, follow‑up actions and items requiring management decisions. Include clear updates on claims and payroll issues.
• Flag potentially unrecoverable invoices for management review and decision; this role does not have write‑off authority.

What we are looking for

• Practical experience with NDIS claiming, billing and accounts receivable for an Australian provider.
• Experience following up unpaid invoices and resolving rejected or unpaid claims.
• Demonstrated bookkeeping and payroll experience, with careful attention to accuracy and confidentiality.
• Hands‑on Xero experience, including transaction entry, reconciliations and payroll processing.
• Confidence using Google Workspace (Gmail, Sheets and Docs), spreadsheets and relevant finance or care management systems.
• Strong spoken and written English, including confidence making billing and collections calls.
• Sound organisation and reliable follow‑through.
• Reliable internet, a quiet workspace and backup power suitable for remote work.

Salary is negotiable, with a higher rate considered based on relevant expertise and experience.