Administration Coordinator

EnableSME, Inc.; Eastern Manila District; Híbrido; PHP 223.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health and life insureds

19 leave credits

Career advancement opportunities

Company-provided laptop

Office location in Pasig

Profit-sharing after 5 years

In-house learning & development withAI

Descripción de la vacante

enablesGROUP is seeking an organized Administration Coordinator to support the day-to-day operations of an Australian football club. You will manage the admin inbox, registrations, and communications, while coordinating with the General Manager and remote staff to ensure accuracy and timely responses.

The role requires 2+ years in administration, strong written English, and meticulous data handling. It offers remote collaboration with an Australian-based team and hybrid work in Ortigas, Pasig.

Formación

• At least 2 years of experience in administration, customer service, or a similar support role.
• Strong written English and professional email communication skills.
• Accurate data entry skills and confidence using spreadsheets, calendars, and shared files.
• Excellent organisational skills and the ability to manage multiple enquiries and deadlines independently.
• Strong attention to detail when handling records and administrative documentation.
• Professional, approachable, and customer-focused attitude when dealing with players, families, coaches, and stakeholders.
• Ability to work remotely and coordinate effectively with an Australian-based team.

Responsabilidades

• Manage the club's administration inbox and respond to enquiries using approved information and procedures.
• Track outstanding enquiries, follow up on unresolved concerns, and elevate complaints or sensitive matters when necessary.
• Create, update, and verify registration products in PlayFootball and Squadi, ensuring payment, categories, dates, and instructions are accurate.
• Assist players and families with registration enquiries and monitor incomplete registrations.
• Review registration records, identify discrepancies, and coordinate payment-related queries with the Finance team.
• Distribute approved club updates to coaches and team managers through the XPS communication platform.
• Maintain contact lists, communicate important deadlines, and track acknowledgements or required actions.
• Coordinate meetings for the General Manager and prepare agendas, minutes, and correspondence.
• Maintain action lists and assist with club events and other administrative activities.
• Keep accurate administrative records, enquiry logs, procedures, and shared files.
• Prepare weekly updates covering registration progress, unresolved enquiries, and overdue actions.
• Handle personal and confidential information responsibly, following privacy and child-safety procedures.

Conocimientos

Administration

Written English

Data entry

Organisational skills

Attention to detail

Customer-focused

Discretion

Remote collaboration

Herramientas

PlayFootball

Squadi

Descripción del empleo

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.

At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include:

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.

• 19 leave credits for vacation and emergencies!

• Endless opportunities for career advancement with annual performance reviews and salary increases.

• Company-provided laptop to set you up for success.

• Convenient office location in Pasig, at the heart of Manila, accessible to all.

• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.

• In-house learning & development programs with access to the latest in AI and technology.

Job Title: Administration Coordinator

Location: Ortigas, Pasig, PH

Work Schedule: Monday to Friday, UK Shift (Hybrid | 3x Onsite, 2x WFH)

Job Summary: We are looking for an organised and detail-oriented Administration Coordinator to support the day-to-day operations of an Australian football club.

In this role, you will provide administrative support to the General Manager, manage enquiries from players and families, maintain registration records, and coordinate important club communications. You will also help ensure registration information is accurate, enquiries are addressed promptly, and coaches and team managers receive the updates they need.

This opportunity is ideal for someone with strong administrative and communication skills who can work independently, manage competing priorities, and provide reliable support to a remote Australian team.

Key Responsibilities:

• Manage the club's administration inbox and respond to enquiries using approved information and procedures.

• Track outstanding enquiries, follow up on unresolved concerns, and elevate complaints or sensitive matters when necessary.

• Create, update, and verify registration products in PlayFootball and Squadi, ensuring payment, categories, dates, and instructions are accurate.

• Assist players and families with registration enquiries and monitor incomplete registrations.

• Review registration records, identify discrepancies, and coordinate payment-related queries with the Finance team.

• Distribute approved club updates to coaches and team managers through the XPS communication platform.

• Maintain contact lists, communicate important deadlines, and track acknowledgements or required actions.

• Coordinate meetings for the General Manager and prepare agendas, minutes, and correspondence.

• Maintain action lists and assist with club events and other administrative activities.

• Keep accurate administrative records, enquiry logs, procedures, and shared files.

• Prepare weekly updates covering registration progress, unresolved enquiries, and overdue actions.

• Handle personal and confidential information responsibly, following club privacy and child-safety procedures.

What We're Looking For:

• At least 2 years of experience in administration, customer service, or a similar support role.

• Strong written English and professional email communication skills.

• Accurate data entry skills and confidence using spreadsheets, calendars, and shared files.

• Excellent organisational skills and the ability to manage multiple enquiries and deadlines independently.

• Strong attention to detail when handling records, registration information, and administrative documentation.

• A professional, approachable, and customer-focused attitude when dealing with players, families, coaches, and other stakeholders.

• Good judgement and discretion when handling confidential or sensitive information.

• Ability to work remotely and coordinate effectively with an Australian-based team.

Nice to Have:

• Experience in subscription-based businesses, particularly managing subscriptions, renewals, cancellations, and membership enquiries, is highly preferred.

• Experience in football, sports club, membership, or community administration.

• Familiarity with PlayFootball or Squadi, particularly registration product setup and maintenance.

• Experience supporting an Australian organisation or working with Australian stakeholders remotely.

• Experience managing shared inboxes, customer enquiries, and administrative workflows.

• Understanding of privacy requirements and child-safety procedures in a sports or community environment.