Admin Staff

Lucena Helmets; Lucena; Presencial; PHP 246.000 - 312.000; Jornada completa

Descripción de la vacante

Lucena Helmets is seeking an organized, tech-savvy individual to manage online store operations. You will handle product listings, upload photos and specifications, process customer orders, and coordinate with the warehouse for stock updates.

You will also respond to customer inquiries and monitor order status and refunds. The role requires basic Excel/Google Sheets skills, good communication, and the ability to multitask in a fast-paced e-commerce environment.

Formación

• College graduate with preference for BBA/Marketing or related field.
• Experience in e-commerce or online selling platforms is a plus.
• Proficient with Microsoft Excel, Google Sheets, and online selling tools.
• Good communication and customer service skills.
• Organized, detail-oriented, and able to multitask.
• Able to work under pressure and meet deadlines.
• Responsible, proactive, and willing to learn.

Responsabilidades

• Manage and update product listings on online selling platforms.
• Upload product photos, descriptions, prices, and specifications.
• Process customer orders and ensure timely fulfillment.
• Coordinate with warehouse for stock updates and availability.
• Respond to inquiries, messages, and order concerns.
• Monitor orders, cancellations, returns, and refunds.
• Assist in preparing daily sales reports and monitor online store performance.
• Coordinate with couriers and logistics providers for deliveries.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Time management

Educación

Bachelor's degree

Business Administration

Herramientas

Microsoft Excel

Google Sheets

Descripción del empleo

Job Responsibilities:

• Manage and update product listings on online selling platforms.
• Upload product photos, descriptions, prices, and product specifications.
• Monitor and process customer orders and ensure timely order fulfillment.
• Coordinate with the warehouse or inventory team regarding product availability and stock updates.
• Respond to customer inquiries, messages, and order concerns.
• Monitor order status, cancellations, returns, and refunds.
• Assist in preparing daily sales reports and monitoring online store performance.
• Coordinate with couriers and logistics providers regarding deliveries and shipment concerns.
• Ensure accuracy of product listings, pricing, promotions, and inventory records.
• Assist in managing online promotions, campaigns, and special sales events.
• Monitor customer feedback, product reviews, and ratings.
• Perform other administrative and e-commerce-related tasks as assigned by Management.

Qualifications:

• College graduate, preferably in Business Administration, Marketing, or a related field.
• With experience in e-commerce or online selling platforms is an advantage.
• Basic knowledge of Microsoft Excel, Google Sheets, and online selling tools.
• Good communication and customer service skills.
• Organized, detail-oriented, and capable of multitasking.
• Can work under pressure and meet deadlines.
• Responsible, trustworthy, proactive, and willing to learn.

BE PART OF OUR TEAM!

We are looking for a tech-savvy, organized, and hardworking individual who can efficiently manage online store operations, process customer orders, maintain accurate product listings, and help grow our e-commerce business.