Admin Specialist - Shaw, Mandaluyong

Sutherland; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Sutherland is seeking an organized Admin Specialist to join our team in Manila. The role focuses on delivering structured administrative support, SOP compliance, and effective internal/external client servicing.

You will handle logistics, requisitions, and facility management while using Google Apps to keep information accurate and accessible. The position requires near-term availability for shifting schedules and a high level of professionalism.

Qualifications

• College degree or related course required.
• At least 1 year relevant experience.
• Proficient in Google Apps: Docs, Sheets, Slides, Drive, Gmail.
• Ability to work in shifting schedules and extended hours.
• Requires minimal supervision to complete tasks.
• Excellent written and oral communication skills.
• Maintains confidentiality and professionalism.
• Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities.

Responsibilities

• Handle administrative tasks including transportation, accommodation (provincial sites) and staff housing, requisitions for purchasing, mobile phones, asset management, meeting room reservations, and facility logistics.
• Ensure compliance with SOPs and policies and support health and safety standards; maintain trackers and proper filing; undertake related clerical work.
• Attend to iSmart Ticketing System tickets and close them within SLA; monitor queues and provide status updates to requesters.
• Coordinate with internal and external clients to facilitate team building activities and requisitions for purchasing in PeopleSoft.
• Coordinate with vendors for delivery of PO'd goods and services, and with lessors/concessionaires regarding staff housing and pantry management.
• Provide training and development support as needed; manage client requests for printing, transportation services, and other program needs.

Skills

Communication

Confidentiality

Professionalism

Work ethic

Leadership/Coaching

Team building

Customer service

Education

College degree

Tools

Google Apps

Job description

Sutherland is seeking an organized and reliable person to join us asAdmin Specialist.We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

• Operations: Functional Deliverables and Standard Operating Procedures

a.1 Key administrative tasks

• Handle the management of the following:
• Transportation
• Accommodation - hotel (Provincial Sites) and staff house
• Requisitions for Purchasing
• Mobile Phones
• Asset Management
• Meeting Room Reservation
• BCP Logistics

a.2 Compliance to standard operating procedures, policies and deliverables

• Ensure compliance to standard procedures and policies in the delivery of services to internal and external clients
• Provide support to the compliance to Health and Safety Standards
• Maintain various trackers for the key functions and ensure regular updating of the same
• Maintain proper filing of papers and documents
• Undertake other clerical works as the need arises

a.3 iSmart Ticketing System

• Attend to raised tickets in Altiris and close them within the agreed SLA
• Monitor the queue of their respective Facility to avoid aging for tickets
• Provide feedback to the requesting parties on the status of their request if further details or approvals are needed
• Customer Service: Internal and External Clients
• Internal Clients Requirements
• Facilitate requests for Team Building Activities
• Handle the requisition for purchasing creation in PeopleSoft for various program/department requirements
• Receive delivery of goods and services for program incentives
• Handle the distribution of goods and services for program incentives and team building requirements
• Attend to various requests of the programs/departments such as printing services, meeting room reservation, transportation services, client visits logistics, etc.
• Ensure proper manning of the telephone to address request and queries of the programs

b.2 External clients - vendors, lessors and concessionaires

• Coordinate with vendors on the delivery of PO'd goods and services and other concerns such as payment status
• Coordinate with lessors for staff houses for any concerns and issues pertaining to the staff house
• Coordinate with the concessionaires, together with the Cafeteria Committee on various concerns and issues pertaining to the management of the pantry
• Training and Development

C.1 Attendance to training and various skills enhancement/development activities

Qualifications

• College Degree of any related courses
• At least 1 year relevantexperience
• Demonstrate ability to use Google Apps: Docs, Sheets, Slides, Drive, Gmail, etc.
• Can work in shifting schedules and extended hours, if needed
• Require very minimal supervision to complete assigned tasks
• Above average written and oral communication skills
• Ability to maintain a high degree of confidentiality and professionalism is critical
• Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential

Additional Information

All your information will be kept confidential according to EEO guidelines.

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