Admin Specialist - Shaw, Mandaluyong

Sutherland Company; Mandaluyong; On-site; PHP 250,000 - 380,000; Full time

Job summary

Sutherland Global is seeking an Admin Specialist to handle key administrative tasks, internal/external client support, and robust facility management across the Metro Manila area. The role involves managing housing, transport, and site facilities, plus coordinating with vendors and internal teams.

The ideal candidate has at least 1 year of relevant experience, a college degree, and proficiency in Google Apps. Candidate must be able to work shifting schedules and extended hours if required.

Qualifications

• Demonstrate ability to use Google Apps: Docs, Sheets, Slides, Drive, Gmail, etc.
• Ability to work in shifting schedules and extended hours if needed
• Very minimal supervision to complete tasks
• Above average written and oral communication skills

Responsibilities

• Manage housekeeping, transportation, accommodation (provincial sites) and staff housing.
• Oversee cafeteria concessionaires and requisitions for purchasing.
• Maintain supplies inventory, mobile phones, asset management, meeting room reservations, and BCP logistics.
• Ensure compliance with SOPs and policies in service delivery to internal and external clients.
• Support Health and Safety standards compliance and maintain trackers.
• Undertake other clerical tasks as needed.
• Attend to iSmart Ticketing via Altiris and close tickets within SLA.
• Monitor ticket queues and provide status updates to requesters.
• Coordinate internal client requests and requisitions in PeopleSoft for program needs.
• Receive/deliver goods and services for program incentives and manage distribution.
• Coordinate printing services, meeting room reservations, transportation, and client visits logistics.
• Coordinate with external vendors: PO deliveries and payment status, staff housing lessors, and concessionaires for pantry management.

Skills

Google Apps proficiency

Ticketing system literacy

Clerical coordination

Education

College degree in any related field

Tools

Altiris

PeopleSoft

Google Apps

Job description

Company Description:

Sutherland is seeking an organized and reliable person to join us asAdmin Specialist.We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

1. Operations: Functional Deliverables and Standard Operating Procedures

a.1 Key administrative tasks

• Handle the management of the following:

• Housekeeping
• Transportation
• Accommodation – hotel (Provincial Sites) and staff house
• Cafeteria Concessionaires
• Requisitions for Purchasing
• Supplies Inventory
• Mobile Phones
• Asset Management
• Meeting Room Reservation
• BCP Logistics

a.2 Compliance to standard operating procedures, policies and deliverables

• Ensure compliance to standard procedures and policies in the delivery of services to internal and external clients
• Provide support to the compliance to Health and Safety Standards
• Maintain various trackers for the key functions and ensure regular updating of the same
• Maintain proper filing of papers and documents
• Undertake other clerical works as the need arises

a.3 iSmart Ticketing System

• Attend to raised tickets in Altiris and close them within the agreed SLA
• Monitor the queue of their respective Facility to avoid aging for tickets
• Provide feedback to the requesting parties on the status of their request if further details or approvals are needed

1. Customer Service: Internal and External Clients
2. Internal Clients Requirements

• Facilitate requests for Team Building Activities
• Handle the requisition for purchasing creation in PeopleSoft for various program/department requirements
• Receive delivery of goods and services for program incentives
• Handle the distribution of goods and services for program incentives and team building requirements
• Attend to various requests of the programs/departments such as printing services, meeting room reservation, transportation services, client visits logistics, etc.
• Ensure proper manning of the telephone to address request and queries of the programs

1. b.2 External clients – vendors, lessors and concessionaires

• Coordinate with vendors on the delivery of PO’d goods and services and other concerns such as payment status
• Coordinate with lessors for staff houses for any concerns and issues pertaining to the staff house
• Coordinate with the concessionaires, together with the Cafeteria Committee on various concerns and issues pertaining to the management of the pantry

1. Training and Development

C.1 Attendance to training and various skills enhancement/development activities

Qualifications:

• College Degree of any related courses
• At least 1 year relevantexperience
• Demonstrate ability to use Google Apps: Docs, Sheets, Slides, Drive, Gmail, etc.
• Can work in shifting schedules and extended hours, if needed
• Require very minimal supervision to complete assigned tasks
• Above average written and oral communication skills
• Ability to maintain a high degree of confidentiality and professionalism is critical
• Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential

Additional Information:

All your information will be kept confidential according to EEO guidelines.