ADMIN AND CUSTOMER SERVICE ASSOCIATE

Excore Construction and Development Corp; Pasig; Vor Ort; PHP 360.000 - 600.000; Vollzeit

Zusammenfassung

Excore Construction and Development Corp in Pasig City, Metro Manila, is seeking a Customer & Client Care Associate. This full-time role focuses on delivering exceptional client experiences, responding to inquiries, and guiding customers through our services and account details.

You will maintain accurate client records, process routine requests, escalate complex issues, and collaborate across departments to ensure smooth service delivery while adhering to banking and financial regulations and

Qualifikationen

• Proven experience in a client-facing or customer service role in banking, financial services, or construction sectors.
• Excellent communication skills, able to explain complex information clearly to clients.
• Strong organisational and time management abilities to handle multiple requests simultaneously.
• Proficient with computer systems and databases; quick to learn new software.
• Professional and courteous demeanour with a commitment to client satisfaction.
• Attention to detail when processing client information.
• Knowledge of banking products, financial services, and regulatory requirements.
• Problem-solving skills and ability to stay calm under pressure.
• Flexible to adapt to changing priorities.
• Preferred: experience in construction, development, or related industry.

Aufgaben

• Respond promptly and professionally to client inquiries via telephone, email, and other channels.
• Maintain detailed records of all client interactions and transactions.
• Provide clients with information about services, products, and account details.
• Process routine client requests, including account updates, document submissions, and service changes.
• Escalate complex issues to appropriate departments or senior staff.
• Support resolution of client concerns with empathy and professionalism.
• Ensure compliance with banking and financial services regulations and company policies.
• Maintain high standards of service delivery across client interactions.
• Assist in preparing reports and documentation related to client accounts and service metrics.
• Collaborate with colleagues across departments to ensure seamless client experiences.

Kenntnisse

Client communication

Customer service

Organisational skills

Attention to detail

Tech-savvy

Regulatory knowledge

Problem solving

Adaptability

Construction industry

Industry knowledge

Tools

CRM software

Jobbeschreibung

About the role

We are seeking a Customer & Client Care Associate to join our team in Pasig City, Metro Manila. This is a full-time position that plays a vital role in maintaining and enhancing our clients' experience with Excore Construction and Development Corp. As a Customer & Client Care Associate, you will be at the forefront of our client-facing operations, ensuring that every interaction reflects our commitment to excellence and client satisfaction. This position is integral to building and maintaining the strong relationships that are fundamental to our success in the financial services sector.

Key responsibilities

• Respond promptly and professionally to client enquiries via telephone, email, and other communication channels
• Maintain detailed and accurate records of all client interactions and transactions in our systems
• Provide clients with information about our services, products, and account details in a clear and comprehensible manner
• Process routine client requests, including account updates, document submissions, and service modifications
• Identify and complex client issues to appropriate departments or senior team members
• Support the resolution of client concerns and complaints with empathy and professionalism
• Ensure compliance with all relevant banking and financial services regulations and company policies
• Contribute to maintaining a high standard of service delivery across all client interactions
• Assist in preparing reports and documentation related to client accounts and service metrics
• Collaborate with colleagues across departments to ensure seamless client experiences

About you

• Proven experience in a client-facing or customer service role, ideally within the banking, financial services, or construction sectors
• Excellent communication skills, with the ability to explain complex information clearly to clients
• Strong organisational and time management abilities to handle multiple client requests simultaneously
• Proficiency in using computer systems and databases, with the ability to learn new software quickly
• A professional and courteous demeanour with a genuine commitment to client satisfaction
• Ability to work accurately and maintain attention to detail when processing client information
• Knowledge of or willingness to learn about banking products, financial services, and regulatory requirements
• Problem-solving skills and the capacity to remain calm and composed under pressure
• Flexibility to adapt to changing priorities and work requirements
• Preferred: Previous experience in a construction, development, or related industry environment