Client Experience & Admin Pro

Excore Construction and Development Corp; Pasig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Excore Construction and Development Corp in Pasig City, Metro Manila, is seeking a Customer & Client Care Associate. This full-time role focuses on delivering exceptional client experiences, responding to inquiries, and guiding customers through our services and account details.

You will maintain accurate client records, process routine requests, escalate complex issues, and collaborate across departments to ensure smooth service delivery while adhering to banking and financial regulations and

Qualifications

• Proven experience in a client-facing or customer service role in banking, financial services, or construction sectors.
• Excellent communication skills, able to explain complex information clearly to clients.
• Strong organisational and time management abilities to handle multiple requests simultaneously.
• Proficient with computer systems and databases; quick to learn new software.
• Professional and courteous demeanour with a commitment to client satisfaction.
• Attention to detail when processing client information.
• Knowledge of banking products, financial services, and regulatory requirements.
• Problem-solving skills and ability to stay calm under pressure.
• Flexible to adapt to changing priorities.
• Preferred: experience in construction, development, or related industry.

Responsibilities

• Respond promptly and professionally to client inquiries via telephone, email, and other channels.
• Maintain detailed records of all client interactions and transactions.
• Provide clients with information about services, products, and account details.
• Process routine client requests, including account updates, document submissions, and service changes.
• Escalate complex issues to appropriate departments or senior staff.
• Support resolution of client concerns with empathy and professionalism.
• Ensure compliance with banking and financial services regulations and company policies.
• Maintain high standards of service delivery across client interactions.
• Assist in preparing reports and documentation related to client accounts and service metrics.
• Collaborate with colleagues across departments to ensure seamless client experiences.

Skills

Client communication

Customer service

Organisational skills

Attention to detail

Tech-savvy

Regulatory knowledge

Problem solving

Adaptability

Construction industry

Industry knowledge

Tools

CRM software

Job description

Excore Construction and Development Corp in Pasig City, Metro Manila, is seeking a Customer & Client Care Associate. This full-time role focuses on delivering exceptional client experiences, responding to inquiries, and guiding customers through our services and account details.

You will maintain accurate client records, process routine requests, escalate complex issues, and collaborate across departments to ensure smooth service delivery while adhering to banking and financial regulations and