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Pinnacle Technologies Inc. is seeking an Office Administrator & Sales Support Specialist to be the backbone of daily operations, support the sales team, and own bid and tender proposals.
You will manage CRM records, prepare quotes, assist with client communications, and coordinate with various teams while ensuring efficient office processes.
We are seeking a proactive, detail-oriented Office Administrator & Sales Support Specialist to join our growing team. In this dual-function role, you will be the backbone of our daily office operations, support our sales team in advancing pipeline opportunities, and take ownership of assembling winning Bid and Tender proposals.
Whether you are an entry-level candidate eager to launch your career or a fresh graduate with strong organizational skills and a sharp eye for detail, we will provide full training on our internal tools, bidding processes, and sales workflows.
Opportunity Tracking: Monitor procurement portals, industry publications, and client notifications to identify relevant tender, RFP (Request for Proposal), and RFQ (Request for Quotation) solicitations.
Document Preparation & Formatting: Collate, assemble, and format complete bid packages, strictly following client instructions, technical specifications, and formatting requirements.
Compliance & Verification: Review tender checklists to ensure all required commercial forms, legal certifications, licenses, tax documents, and financial credentials are fully updated and included.
Cross-Functional Coordination: Collaborate with sales leads, technical experts, and finance managers to gather accurate pricing, technical specifications, and required attachments ahead of deadline dates.
Submission Management: Oversee the error-free, on-time delivery of physical and digital bid submissions.
Bid Archiving: Maintain an organized digital library of standard company responses, past winning proposals, legal certificates, and team resumes for future bids.
CRM & Pipeline Tracking: Maintain customer records, update lead statuses, and keep sales logs current within our CRM system.
Quotation & Proposal Support: Prepare standard quotes, cost sheets, and client proposals using established templates based on sales team inputs.
Client Communication: Serve as an internal point of contact for clients, answering basic product/service questions, providing order status updates, and directing urgent inquiries to the right team member.
Reporting: Help compile weekly and monthly sales metrics, pipeline dashboards, and revenue activity reports.
Facilities & Operations: Keep daily office operations running smoothly, manage supply inventories, order office materials, and serve as the main point of contact for office vendors and building maintenance.
Document Control: Organize electronic and physical document repositories to ensure secure storage, confidentiality, and fast document retrieval.
Administrative Coordination: Handle incoming/outgoing communications, organize company calendars, prepare meeting spaces, take clear meeting notes, and assist with travel arrangements when necessary.
Education: Bachelor's degree in Business Administration, Communications, Marketing, or a related field (or equivalent practical experience).
Experience: Open to fresh graduates! Prior experience or internships in office administration, customer support, technical writing, or bid administration is a plus.
Core Competencies:
Meticulous Attention to Detail: Exceptional capability to catch errors, review multi-page guidelines, and follow complex checklist requirements.
Strong Time Management: Ability to prioritize competing daily tasks and meet strict, non-negotiable project deadlines.
Communication: Excellent verbal and written English skills for internal team collaboration and external client interactions.
Adaptability & Initiative: Eager to learn internal processes, take ownership of tasks, and ask the right questions when guidance is needed.
Technical Aptitude:
Proficient in Microsoft Office (Word, Excel, PowerPoint) and PDF software (Adobe Acrobat).
High digital literacy with a willingness to learn CRM tools (e.g., Salesforce, HubSpot, or Zoho) and e-procurement platforms.
Comprehensive Benefits: Health, dental, and vision insurance coverage options.
Paid Time Off: Paid vacation, sick leave, and holidays.
Professional Development: Structured hands-on training, mentorship from experienced sales/operations leads, and opportunities for long-term career growth.
Work Environment: Supportive, team-oriented culture where fresh ideas and proactive ownership are valued.