(ACTIVE) USRN Training Specialist (Hartford Account_Hybrid/TWFH | Non-Voice

Gratitude Philippines; Pampanga; Hybrid; PHP 357.000 - 580.000; Vollzeit

Zusammenfassung

Gratitude Philippines is seeking a USRN Training Specialist to support a Hartford Account. The role involves delivering structured training and facilitating knowledge transfer for utilization management processes.

The position offers a hybrid setup with temporary WFH options and requires 1–2 years in BPO utilization management and at least 1 year in training or teaching. Training delivery, assessment, and feedback are key responsibilities.

Qualifikationen

• 1–2 years in BPO/CPO Utilization Management.
• At least 1 year of training or teaching experience (academic background acceptable).

Kenntnisse

BPO Utilization Management

Training/Teaching

Jobbeschreibung

Job title: USRN Training Specialist

Account: Hartford Account

Work setup: Hybrid/ Temporary WFH

Work schedule: Shifting

Location: All locations in the Philippines (BGC Taguig, Cebu, Davao and Clark, Pampanga)

Qualifications

• At least 1-2 years of BPO/CPO Utilization Management experience
• With at least 1 year of training or teaching experience (academic background is okay).

Certificate/Credentials

• USRN (Any state)

Recruitment Process

• Validation
• Talkpush profile creation
• HR Interview
• Hiring Manager Interview
• Onboarding