(ACTIVE) USRN QA Specialist_Hybrid/TWFH | Non-Voice

Gratitude Philippines; Cebu City; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Gratitude Philippines is seeking a USRN QA Specialist (Non-Voice) to support El Paso & Hartford accounts. This role offers hybrid work setup (TWFH) and shifting schedules across locations nationwide in the Philippines, including BGC Taguig, Cebu, Davao, Clark, and Pampanga.

The candidate must have at least 1 year bedside experience, 1-2 years BPO/CPO Utilization Review/Utilization Management experience, and a USRN license. Onboarding will follow the recruitment process.

Qualifications

• At least 1 year of bedside experience.
• 1-2 years of BPO/CPO Utilization Review/Utilization Management experience.
• QA experience for at least 1 year.

Skills

Bedside experience

QA experience

BPO/CPO Utilization Review

Job description

Job title: USRN QA Specialist (Non-Voice)

Account: El Paso & Hartford Account

Work setup: Hybrid/TWFH

Work schedule: Shifting

Location: All locations in the Philippines (BGC Taguig, Cebu, Davao and Clark, Pampanga)

Qualifications:

• At least 1 year of bedside experience


• 1-2 years of BPO/CPO Utilization Review/Utilization Management experience.


• QA experience for at least 1 year.

License:

• Active USRN

Recruitment Process:

• Validation


• Talkpush profile creation


• HR Interview


• Hiring Manager Interview


• Onboarding