USRN QA Specialist_Hybrid/TWFH | Non-Voice

Gratitude Philippines; Manila; Hybrid; PHP 502,000 - 837,000; Full time

Job summary

Gratitude Philippines is seeking an Active USRN with utilization review/management and QA experience for a USRN QA Specialist - Non-Voice role. The position is hybrid with temporary work-from-home options and shifting schedules to support both El Paso & Hartford accounts.

The role requires a licensed USRN, at least 1 year bedside nursing, 1–2 years UR/UM in a BPO/CPO environment, and QA experience in a healthcare setting. Location options include BGC Taguig, Cebu, Davao, and Clark/Pampanga.

Qualifications

• Experience in Utilization Review (UR) or Utilization Management (UM) for QA
• Active USRN license is required
• Bedside nursing experience of 1+ year preferred

Responsibilities

• Contribute to QA across healthcare processes to ensure accuracy and compliance
• Support utilization management and QA activities in a non-voice setting
• Adapt to shifting schedule and hybrid work arrangements

Skills

Bedside nursing experience

QA attention to detail

Non-voice environment

Education

Active USRN license

Job description

USRN QA SPECIALIST - NON-VOICE

Make your USRN experience count in a quality-focused healthcare role!

Are you an Active USRN with experience in Utilization Review/Utilization Management and Quality Assurance? We’re looking for a detail-oriented healthcare professional who can help ensure accuracy, compliance, and quality across healthcare processes.

Position Details

• Position: USRN QA Specialist - Non-Voice
• Account: El Paso & Hartford Account
• Work Setup: Hybrid / Temporary Work From Home (TWFH)
• Schedule: Shifting
• Locations: BGC Taguig | Cebu | Davao | Clark, Pampanga
• Start Date: ASAP
• Headcount: 1

What We’re Looking For

• Active USRN license
• At least 1 year of bedside nursing experience
• 1-2 years of BPO/CPO experience in Utilization Review (UR) or Utilization Management (UM)
• At least 1 year of Quality Assurance (QA) experience
• Strong attention to detail and commitment to quality
• Ability to work independently in a non-voice healthcare environment
• Willingness to work on a shifting schedule

Why This Opportunity?

This is a great opportunity for an experienced USRN who wants to leverage their clinical knowledge, utilization management background, and QA expertise in a specialized non-voice healthcare role.

If you meet the qualifications and are available to start ASAP, we’d love to hear from you!