USRN QA

PM Consulting; Metro Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

PM Consulting is seeking a USRN QA to monitor and evaluate call quality within a US Healthcare account in a BPO environment, ensuring adherence to client guidelines, healthcare compliance standards, and operational procedures.

The role involves conducting audits, providing feedback and coaching to agents, identifying performance gaps, and supporting continuous quality improvement initiatives in Ortigas on-site with night shifts.

Qualifications

• Strong analytical and communication skills required.
• Experience in healthcare-related quality assurance processes.
• Experience in auditing, call guidelines, and people management.

Responsibilities

• Monitor and evaluate call quality against client guidelines and healthcare standards.
• Audit processes and provide feedback and coaching to agents.
• Identify performance gaps and support continuous quality improvement initiatives.
• Collaborate with operations and leadership to maintain service excellence and compliance with client expectations.

Skills

Analytical skills

Communication skills

Education

PHRN license

USRN license (NY license preferred)

Job description

USRN QA
The USRN QA is responsible for monitoring and evaluating call quality, ensuring adherence to client guidelines, healthcare compliance standards, and operational procedures within a US Healthcare account in a BPO environment. The role involves conducting audits, providing feedback and coaching to agents, identifying performance gaps, and supporting continuous quality improvement initiatives.

The position requires strong analytical and communication skills, as well as experience in healthcare-related quality assurance processes. The USRN QA will collaborate closely with operations and leadership teams to maintain service excellence and compliance with client expectations.

Qualifications:

• Active PHRN license
  
• Active USRN license (NY license preferred)
  
• At least 2 years of Quality Analyst experience in a BPO setup handling US Healthcare accounts
  
• Experience in auditing, adherence to call guidelines, and people management
  
• Strong healthcare background
  
• Amenable to onsite work in Ortigas
  
• Willing to work on a night shift schedule