Accounts Receivable Team Lead

Sagility; Tinga Itaas; Remote; PHP 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Sagility in the Philippines seeks a seasoned Revenue Operations Leader to oversee analysts in accounts receivable. You will drive daily workflows, optimize collections metrics, and partner with US stakeholders to protect assets and ensure compliant financial reporting.

You will build a high-accountability team culture, manage escalations, lead weekly huddles, and mentor staff while coordinating with SOX controls and internal audits. Remote/hybrid work arrangements may apply.

Qualifikationen

• Bachelor's degree in Accounting, Finance, or Business.
• Minimum 2 years' experience managing people.
• Solid written and verbal communication skills.

Aufgaben

• Lead a team of analysts to monitor workflow and maximize productivity.
• Establish accountability, ownership, and follow-through.
• Run weekly huddles and daily meetings to balance workload and remove barriers.
• Serve as primary escalation contact and manage stakeholder relations with US partners.
• Support revenue operations and SOX controls related to Billing and Financial Reporting.
• Produce daily, weekly, and monthly reports and analyze data for root causes.
• Participate in audits and drive process improvements.

Kenntnisse

People management

Analytical thinking

Communication

Ausbildung

Bachelor's degree in Accounting/Finance/Business

Tools

Excel

Outlook

PowerPoint

Visio

Jobbeschreibung

Company Description

Sagility is a healthcare operations leader with over 25 years of experience supporting payers, providers, and other stakeholders across the entire healthcare value chain. The company combines deep domain expertise with technology-driven transformation to redesign workflows for greater efficiency, scalability, and innovation. Sagility partners with a broad ecosystem of consulting firms, software providers, and platform companies to deliver integrated solutions and higher ROI for clients. With an AI-first mindset grounded in compliance and supported by a global workforce of nearly 45,000 employees across 5 countries, Sagility offers both stability and growth opportunities for team members.

A taste of what the role entails

Manages the day-to-day oversight and operational activities of analysts supporting the accounts receivable process. This leader is responsible for using active management behaviors to lead a team that is responsible for: analysis and interpretation of financial information, identifying trends/variances, provides recommendations for adjustments, prepares financial reports and documents, as well as administer risk management and loss prevention programs to maintain maximum protection of the organization's assets at the most economical rates. As well as building a high-accountability team culture from the ground up, driving strong operational discipline, and managing a high volume of early-stage escalations.

This role serves as both the accountability driver for the team and a visible advocate who protects the team's capacity, credibility, and standards in interactions with U.S.-based stakeholders and partners. Responsibilities can change based on business need.

Key Responsibilities

Team Leadership & Accountability

• Lead a team of analysts using active management behaviors to monitor workflow, make daily adjustments to maximize productivity, and achieve financial and collection metrics.
• Establish and reinforce a strong culture of accountability, ownership, and follow-through
• Lead weekly huddles and daily meetings to manage workload, make assignments, provide direction, conduct proactive workload balancing, and remove barriers.
• Set clear performance expectations and hold team members accountable to quality, timeliness, and process standards.
• Responsible for the ongoing development of staff, including feedback, coaching, and performance reviews; manage tasks and goals through designated systems.

Escalation & Stakeholder Management

• Serve as the primary point of contact for escalated issues.
• Engage the appropriate matrix partners to ensure escalated issues are resolved timely and accurately.
• Maintain a strong, credible presence with U.S.-based stakeholders and partners, driving resolution while ensuring the team is not assigned work outside agreed scope.
• Act as an advocate for the team, ensuring workload is fair, expectations are realistic
• Balance firmness in holding the team accountable with the willingness to stand up for the team and defend their capacity, standards, and credibility.
• Review daily data produced in all reporting tools and use analysis to understand root cause and prevent repeat occurrences at the local and global level.
• Recommend accruals, reserves, and allowances to the accounting team based on analysis.
• Support U.S Commercial Revenue operations, including resolving bottleneck situations that impact customers or financial statements.
• Support the development, implementation, training, and maintenance of revenue-related business controls, best practices, and Sarbanes-Oxley controls related to Billing and Financial Reporting.
• Lead or support the production and analysis of daily, weekly, and monthly reporting that is highly visible across multiple organizational levels.
• Understand and interpret how the lifecycle of an account works and convert that understanding into simple, useful analytical and reporting solutions.
• Support the response to internal and external audits as needed.
• May develop, lead, or support complex project plans.
• Bachelor's degree in Accounting, Finance, Business, or related field, with a minimum of 2 years' experience managing people.
• Advanced with Microsoft Office Suite (Excel, Outlook, PowerPoint, Visio).
• Solid written and verbal communication skills, with the ability to work with and influence internal partners at different levels.
• Ability to grasp and present complex financial, accounting, and risk-assessment concepts with appropriate attention to detail.
• Drive for results; comfortable and effective in dealing with ambiguity; succeeds in resolving conflict; able to get things done in a remote/virtual environment.
• Flexibility for periodic overtime and availability during U.S. business hours.
• Experience in a Billing/Receivables operation (understanding the end-to-end billing cycle from invoice generation through collection and reconciliation).
• Ability to lead client and internal partner meetings on video.
• Ability to explain complex billing and financial concepts to non-technical audiences.
• Strong critical thinking and independent decision-making skills.
• Ability to balance customer experience, operational efficiency, and financial risk.
• Sound judgment when evaluating exceptions to standard processes.
• Strong ownership, accountability, and follow-through.
• Ability to influence stakeholders without direct authority and resolve competing priorities.

Preferred

• Experience leading a new team preferred
• Healthcare insurance or financial services experience.
• Knowledge of multiple systems; general knowledge of insurance products, procedures, and systems.