Team Leader - Revenue Cycle Management

Firstsource; Taguig; Sur place; PHP 600 000 - 1 000 000; Plein temps

Résumé du poste

Firstsource is looking for a Team Lead for Revenue Cycle to supervise on-site staff, either in a hospital or office, and to support the Department Manager. You will monitor performance of Account Resolution Specialists, Customer Service Representatives, and Early-Out Representatives while maintaining employee records and ensuring quality assurance.

The role emphasizes staff training, timely reporting, QA audits, and adherence to the Employee Handbook and Compliance program.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Experience with medical claims billing and/or patient accounting processes is required.
• Proficiency in collaborating and communicating effectively with colleagues, staff, and clients.
• Capable of prioritizing multiple tasks in a fast-paced work environment.

Responsabilités

• Lead, mentor, and cultivate departmental teams.
• Supervise and manage the day-to-day operations of the Receivables staff, whether onsite or in an office setting.
• Coordinate account inventories and provide regular reports to the Department Manager.
• Design and deliver staff training programs.
• Maintain accurate time and attendance records for the staff.
• Resolve operational issues through problem-solving.
• Delegate and oversee workflow processes.
• Assume responsibilities for employees during absences or high workloads.
• Achieve assigned management goals and objectives.
• Conduct quality audits on staff performance.
• Handle account reconciliations and returns to clients.
• Report and document any employee disciplinary issues to the Manager.
• Adhere to the policies and procedures outlined in the Employee Handbook and the Employee Code of Conduct.
• Actively participate in the Corporate Compliance Program to ensure adherence to regulations.
• Assist in various projects assigned by management.
• Exhibit excellent judgment, professionalism, and leadership qualities.
• Demonstrate strong verbal communication skills, delivering feedback effectively and expressing thoughts concisely.
• Possess robust analytical and PC skills.
• Display flexibility with work hours and adaptability to change.

Connaissances

Team leadership

Mentoring

Problem solving

Verbal communication

Analytical skills

PC skills

Quality assurance

Formation

Bachelor's degree or equivalent experience

Description du poste

Role Description: The Team Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees, whether they are located in a hospital or office. This role involves assisting the Department Manager in various responsibilities, including assessing the performance of Account Resolution Specialists, Customer Service Representatives, and Early-Out Representatives, as well as managing employee records and ensuring quality assurance.

• Lead, mentor, and cultivate departmental teams.
• Supervise and manage the day-to-day operations of the Receivables staff, whether onsite or in an office setting.
• Coordinate account inventories and provide regular reports to the Department Manager.
• Design and deliver staff training programs.
• Maintain accurate time and attendance records for the staff.
• Resolve operational issues through problem-solving.
• Delegate and oversee workflow processes.
• Assume responsibilities for employees during absences or high workloads.
• Achieve assigned management goals and objectives.
• Conduct quality audits on staff performance.
• Handle account reconciliations and returns to clients.
• Report and document any employee disciplinary issues to the Manager.
• Adhere to the policies and procedures outlined in the Employee Handbook and the Employee Code of Conduct.
• Actively participate in the Corporate Compliance Program to ensure adherence to regulations.
• Assist in various projects assigned by management.
• Exhibit excellent judgment, professionalism, and leadership qualities.
• Demonstrate strong verbal communication skills, delivering feedback effectively and expressing thoughts concisely.
• Possess robust analytical and PC skills.
• Display flexibility with work hours and adaptability to change.

Preferred Educational Qualifications

• Bachelor’s degree or equivalent experience is required

Preferred Work Experience

• Experience with medical claims billing and/or patient accounting processes is required
• Proficiency in collaborating and communicating effectively with colleagues, staff, and clients.
• Consistent display of professionalism and courtesy.
• Competent with personal computer operations.
• Show initiative and creativity in carrying out job duties.
• Exceptional written and verbal communication skills.
• Capable of prioritizing multiple tasks in a fast-paced work environment.