Accounts Receivable Team Lead

Canon Business Service Centre Philippines; Taguig; On-site; PHP 450,000 - 650,000; Full time

Job summary

Canon Business Service Centre Philippines is seeking an Accounts Receivable professional to manage customer relations, resolve billing queries, and ensure timely payments. The role includes data entry, project participation, and team collaboration to meet deadlines.

You’ll maintain professional communication, support process improvements, and adapt to daytime hours with occasional overtime or holiday work.

Qualifications

• 3-5 years’ experience in Accounts Receivable or a similar role.
• Good understanding of Accounts Receivable and related financial operations.
• Ability to work to deadlines and under pressure.
• Experience in leading a team and delivering results.
• Proven competence in MS applications: Excel, Word and PowerPoint.
• Willingness to work daytime hours with possible extra hours and occasional holidays.

Responsibilities

• Maintain professional communication with internal and external customers to support excellent service.
• Resolve billing and debt queries efficiently and inform customers of delays when needed; own resolution until closed and SLA targets are met.
• Ensure payments are allocated to customer accounts within SLA and perform daily allocations.
• Enter manual billing forms into the billing system daily and follow up on missing AR19 forms.
• Participate in systems and business projects that interface with Billing and Credit systems to support initiatives.
• Assist the Manager and Accounts Receivable and Group Finance teams to meet deadlines and objectives.
• Keep AR practices current, identify inefficiencies, and advocate improvements; monitor procedures and system processes.
• Be prepared to work daytime hours with possible additional time and occasional holidays.

Skills

MS Excel

MS Word

PowerPoint

Tools

Billing software

Job description

Customer Relationships (external and internal)

• Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service

Query Resolution

• Ensure all billing and debt related queries are resolved in an efficient and professional manner which will conclude with timely payment of the invoices involved
• Where there are possible delays, the customer is to be informed
• Where the query is referred to another business unit, the team remains responsible for the resolution of the query until fully resolved and contacting the customer
• All queries to be resolved within agreed SLA’s

Allocation of Payments

• Ensure all payments are applied to customer accounts within SLA
• Ensure all duties in relation to the timely allocation of payments are undertaken daily and/or as required

Data Entry

• Ensure all manual billing forms are entered into the billing system daily with no carryovers or errors
• Sequence Reporting is used to follow up on missing AR19 forms to ensure all revenue is captured

Projects

• Actively participate in projects as and when necessary
• Participate in systems projects (including systems developments / enhancements, customizations and upgrades) or business-related projects that interface with the Billing and Credit systems, so as to add value to the business and aid/support strategic business initiatives

Team Membership

• Actively assist the Manager and other members of the Accounts Receivable and Group Finance team to achieve deadlines and objectives across the wider team

Personal Development

• Keep skills and knowledge of Accounts Receivable practices up to date and recommend appropriate training to Manager to ensure that skills and knowledge continue to align with business requirements
• Identify and eliminate inefficient work practices
• Continually monitor and review current practices and procedures including system processes and, where necessary, make recommendations in respect to enhancements
• Ensure a continuous improvement view of the end-to-end process

Qualifications

• 3-5 years’ experience in an Accounts Receivable or similar role
• Knowledge of all areas of Accounts Receivable
• Understanding of other Financial Operations roles
• Ability to work to deadlines and under pressure
• Has experience in handling a team
• Proven competence in MS applications: excel, word, power point
• Significant understanding and demonstrated application of technology.
• Hours of work will be mostly during the daytime. However, additional hours may be required from time to time.
• There is also a requirement to work on some statutory holidays
• Maintain the security of confidential information and documents.
• Demonstrate leadership through Canon knowledge and expertise.
• Demonstrate the ability to deliver and exceed expectations.
• Excellent communication skills (both verbal and written)
• A good understanding and working knowledge of relevant legislation.