Accounts Receivable Supervisor

MicroSourcing; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage day one

Performance bonuses

Paid time off with cash conversion

Group life insurance

Flexible work arrangements

Job summary

MicroSourcing in Pasay is seeking an Accounts Receivable Supervisor to oversee AR entries, invoicing, and collections, working hybrid from MoA, Two Ecom, Pasay.

You will lead a 10-15 person team, coordinate with Australian finance, and drive process improvements to shorten DSO while ensuring accurate reporting.

The role offers day-one healthcare, performance bonuses, and opportunities for career growth within a diverse, inclusive workplace.

Qualifications

• Minimum of 5 years in Accounts Receivable or Finance Operations.
• Leadership experience in a BPO/shared services with 10–15 members.
• Advanced financial reporting and AR aging interpretation.
• Exceptional English communication with Australian stakeholders.
• Strong conflict-resolution skills to align properties and central offices.
• Familiarity with Australian accounting standards and PMS.
• Ability to reduce DSO and write-offs with process improvements.
• Autonomous worker with ability to overlap Australian business hours.

Responsibilities

• Oversee daily AR entries processing and timely invoicing.
• Manage team resource allocation, login monitoring and shift coverage.
• Coach agents on monthly KPIs to meet targets.
• Categorize impaired accounts and manage bad debt write-offs.
• Handle escalations and coordinate with AR Managers and Financial Controllers.
• Lead weekly team meetings and bi-weekly AR reviews with Australia team.
• Prepare and distribute the Monday AR Dashboard with accurate data.
• Oversee AR-related AP tasks such as OTA commission payments.

Skills

Accounts Receivable

Leadership

Financial reporting

English communication

Conflict resolution

Time zone coordination

Tools

Australian PMS

Job description

Position

Accounts Receivable Supervisor

Location

MoA, Two Ecom, Pasay

Job Type

Full‑Time, Hybrid | Dayshift

Why join Microsourcing?

You’ll Have:

• Competitive Rewards: Enjoy above‑market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Oversee the daily processing of AR entries, timely invoicing, and the collection of current and past‑due accounts.
• Manage team resource allocation, including login monitoring and break schedules, to ensure consistent operational coverage.
• Coach agents and senior agents on monthly KPIs to ensure all individual and team targets are met.
• Categorize impaired accounts and manage the documentation process for bad debt write‑off requests.
• Handle complex escalations and coordinate with National/Area AR Managers and Financial Controllers for resolution.
• Lead weekly team meetings and participate in fortnightly AR reviews with the Australian Finance team to address challenges.
• Oversee the preparation and distribution of the Monday AR Dashboard, ensuring all property data is accurate and updated.
• Manage accounts payable tasks related to AR, such as the timely payment of OTA commissions.

What You Need

Non‑negotiables

• Minimum of 5 years of professional experience in Accounts Receivable or Finance Operations, preferably within the hospitality industry.
• Proven leadership experience in a BPO or shared services environment, managing teams of at least 10‑15 members.
• Advanced proficiency in financial reporting and the ability to interpret complex AR aging data.
• Exceptional English communication skills for professional engagement with Australian Hotel Managers and Head Office.
• Strong conflict‑resolution skills to foster harmonious relationships between properties and central offices.

Preferred Skills/Expertise

• Prior experience with Australian accounting standards and property management systems (PMS).
• Demonstrated ability to implement process improvements that reduce DSO (Days Sales Outstanding) and bad debt.
• Knowledge of health and safety regulations and experience managing incident reporting protocols.
• Ability to work autonomously while maintaining high responsiveness to the Australian working time zone.
• Strong organizational skills to manage high‑volume transactions and shifting priorities simultaneously.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

For more information, visit https://www.microsourcing.com/