Accounts Receivable Coordinator | WFH

Cloudstaff Philippines Inc.; Philippines; Remote; PHP 360,000 - 600,000; Full time

Benefits offered by this job

ALE Club

Annual Performance Review with Salary

Employee Share Units

Cloudstaff Dream Points

Health and life insurance

Career advancement opportunities

CPD pathway

WFH perks for remote staff

PICPA membership

Mental Wellness program

Team social clubs

Carefully curated perks boxes

VIP lounge and game rooms

Referral incentives

Company-provided PC/Laptop and fiber

Job summary

Cloudstaff Philippines Inc. seeks an Accounts Receivable Coordinator to support U.S. accounting operations in a work-from-home setup. Responsibilities include managing collections, answering payment inquiries, and processing invoices and payments using Armatic, Sage Intacct, and Bluesnap.

Ideal candidates have 2+ years in AR/billing, strong attention to detail, and experience coordinating with billing, sales, and accounting teams. Remote, international collaboration is expected.

Qualifications

• At least 2 years in accounts receivable, billing, or related accounting role.

Responsibilities

• Monitor collections inbox and forward emails to relevant people.

Skills

Accounts receivable

Billing

Collections

Customer service

Attention to detail

Spreadsheet software

Email management

Accounting systems

Education

Associate degree in accounting

Tools

Armatic

Sage Intacct

BlueSnap

Job description

Job Description

Work-From-Home (CS Everywhere) - A work setup with unlimited access to the office and combined the flexibility and cost savings that comes with working from world-class offices

We are seeking a detail-oriented and experienced Accounts Receivable Coordinator to support our U.S. accounting operations.

• Collections/Personal Inbox: Monitor collections inbox and forward emails to relevant people.
• Answer customer email and phone queries about payments, invoices, billing discrepancies and other billing issues.
• Confirm payment and banking details when requested.
• Review and recordall email communication with customers
• Review andrespond to customers and internal emails.

Invoices/Billing:

• Submit invoices to customer portals.
• Confirm details with billing and sales regarding customer queries about services provided in relation to contracts and subscriptions.
• Forward customer purchase orders to billing and confirm/accept receipt of POs in portals.
• Send customer requests about invoicing and purchase orders to billing and sales reps.
• Submit updatesregarding changes to customer address, billing or payment details as requested by client.

Payment Processing:

• Process and post customer payments byapplying cash, check, credit card payments (online and via telephone) in Armatic, Intacct, as well as through portals such as Bluesnap.
• Sendreminders to customers of upcoming due dates, past due invoices or problem accounts by via email, phone or customer website contact pages.

Customer Portals and Account Setups:

• Complete customer questionnaires, onboarding documents and vendor packages to set up accounts.
• Set up connections with customers in their preferred payment/supplier portal.

Customer Payment Issues:

• Assist customers with setting up payment plans on accountsat risk of credit hold.
• Notify customers of delinquent accounts being sent for third party collection.
• Communicate with customers regarding PO numbers andother issues that may hinder payment.

Adjustments:

• Prepare required documents for adjustments (rebills, write-offs, cancellations, wire fees), refunds and third-party collection.

Qualifications and Requirements

• At least 2 years of experience in accounts receivable, billing, collections, or a related accounting role.
• Experience processing and posting customer payments, reconciling payment details, and following up on past-due invoices.
• Ability to respond professionally to customer questions about invoices, payments, purchase orders, and billing discrepancies by email and phone.
• Strong attention to detail when maintaining customer records, documenting communications, and preparing adjustment or refund requests.
• Ability to manage a shared inbox, prioritize competing requests, and coordinate with billing, sales, and accounting teams.
• Proficiency with spreadsheets, email, and accounting or payment-processing systems.
• Ability to handle confidential customer, banking, and payment information responsibly.

Preferred qualifications

• Experience supporting U.S. accounting operations and working with customer procurement or payment portals.
• Familiarity with Armatic, Sage Intacct, and BlueSnap.
• Experience with customer account setup, vendor onboarding documents, payment plans, or third-party collections.
• An associate degree in accounting, finance, business, or a related field; equivalent work experience is also welcome.

Perks and Benefits

• ALE Club : Accountants Leading Evolution, be part of a community of accountants within Cloudstaff that serves as a platform to connect with their colleagues
• Annual Performance Review with Salary Increase
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• Exclusive partnership with the IPA to offer a professional CPD pathway
• Exclusive partnerships that offer Cloudstaff accountants additional training sessions
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Membership with PICPA
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Top notch workplace with first class VIP lounge and game rooms
• Unlimited cash incentives for hired referrals
• We set you up for success with a company-provided PC/Laptop and fiber internet connection