Accounts Receivable Coordinator (Hybrid)

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Iloilo; On-site; PHP 180,000 - 360,000; Full time

Job summary

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. is seeking an Accounts Receivable Coordinator in Iloilo to manage customer accounts, follow up on payments, and resolve billing inquiries.

You will maintain accurate records and collaborate with Customer Service, Sales, and Finance to ensure timely payments and clean account statuses. The role requires attention to detail, strong communication skills, and the ability to handle multiple tasks while meeting deadlines.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• With at least 6 months relevant work experience
• Strong attention to detail and accuracy.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple tasks and meet deadlines.
• Problem-solving and analytical mindset.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Responsibilities

• Contact customers regarding outstanding invoices and upcoming payment commitments while maintaining positive professional relationships.
• Follow up on customer accounts to help ensure timely payment of invoices and accurate account status updates.
• Investigate and help resolve billing inquiries, account discrepancies, and payment-related concerns.
• Maintain accurate records of customer interactions, account updates, and follow-up activities in company systems.
• Update, validate, and manage customer account information to support accurate reporting and account maintenance.
• Collaborate with Customer Service, Sales, and Finance teams to address customer concerns and minimize unresolved account issues.
• Respond to customer inquiries through phone and email in a professional and timely manner.
• Generate and maintain reports related to customer accounts, payment activities, and account performance.
• Monitor shared mailboxes and ensure customer requests are addressed within agreed service levels.
• Support internal escalations and coordinate with relevant teams to facilitate issue resolution.
• Assist in maintaining process documentation and communicating updates to team members when required.
• Participate in team meetings, training sessions, and continuous improvement initiatives.
• Ensure compliance with company policies, procedures, and applicable regulatory requirements.
• Contribute to achieving team goals related to account management, customer service, and operational efficiency.
• Support onboarding, knowledge-sharing, and other team activities as assigned.

Skills

Attention to detail

Communication skills

Stakeholder management

Multitasking

Analytical mindset

Adaptability to AI tools

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

6 months relevant work experience

Job description

Job Summary:

The Accounts Receivable Coordinator supports customer account management and payment follow-up activities to help maintain healthy accounts receivable balances. The role works closely with customers and internal stakeholders to resolve billing concerns, support payment processing, and ensure accurate account records while following established company policies and procedures.

Key Responsibilities

• Contact customers regarding outstanding invoices and upcoming payment commitments while maintaining positive professional relationships.

• Follow up on customer accounts to help ensure timely payment of invoices and accurate account status updates.

• Investigate and help resolve billing inquiries, account discrepancies, and payment-related concerns.

• Maintain accurate records of customer interactions, account updates, and follow-up activities in company systems.

• Update, validate, and manage customer account information to support accurate reporting and account maintenance.

• Collaborate with Customer Service, Sales, and Finance teams to address customer concerns and minimize unresolved account issues.

• Respond to customer inquiries through phone and email in a professional and timely manner.

• Generate and maintain reports related to customer accounts, payment activities, and account performance.

• Monitor shared mailboxes and ensure customer requests are addressed within agreed service levels.

• Support internal escalations and coordinate with relevant teams to facilitate issue resolution.

• Assist in maintaining process documentation and communicating updates to team members when required.

• Participate in team meetings, training sessions, and continuous improvement initiatives.

• Ensure compliance with company policies, procedures, and applicable regulatory requirements.

• Contribute to achieving team goals related to account management, customer service, and operational efficiency.

• Support onboarding, knowledge-sharing, and other team activities as assigned.

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.

• With at least 6 months relevant work experience

• Strong attention to detail and accuracy.

• Excellent communication and stakeholder management skills.

• Ability to manage multiple tasks and meet deadlines.

• Problem-solving and analytical mindset

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.