Accounts Receivable (AR) Executive

ARSLAN SRS PTE. LTD.; Santo Niño 1st; On-site; PHP 279,000 - 558,000; Full time

Job summary

ARSLAN SRS PTE. LTD. is seeking an AR Executive responsible for end-to-end billing accuracy, collections, and issue resolution across assigned client portfolios.

The role combines hands-on execution with oversight of junior team members within the Order-to-Cash function, ensuring invoicing, disciplined follow-ups, and cash flow protection. The role requires ownership, professional firmness, and the ability to coordinate with Operations, Command Centre, Finance, and clients to maintain timely

Qualifications

• 3–5 years of hands-on AR/O2C experience in a service or operations environment.
• Strong knowledge of invoicing, billing docs, and receivables tracking across clients.
• Experience with ERP/finance systems (e.g., Oracle NetSuite) in structured environments.
• Proficient with spreadsheets, billing software, and client portals; high data accuracy.

Responsibilities

• Prepare and issue invoices accurately and timely per contracts and billing cycles.
• Submit invoices through client portals and adhere to specific requirements.
• Review and compile supporting documents (timesheets, POs, SOWs).
• Follow up with Operations and Command Centre to obtain complete inputs.
• Flag discrepancies and coordinate resolution before invoicing.
• Maintain AR ageing schedules and monitor overdue invoices.
• Support end-to-end O2C from invoice to cash receipt for portfolios.
• Provide guidance to junior AR team members and ensure process discipline.

Skills

AR experience

Billing processes

ERP systems

Data accuracy

Excel skills

Client portals

Tools

Oracle NetSuite

Billing software

Job description

Job Summary

The AR Executive is responsible for end-to-end billing accuracy, collections, and issue resolution across assigned client portfolios. The role combines hands-on execution with oversight of junior team members within the Order-to-Cash function, ensuring invoicing completeness, disciplined follow-ups, and protection of cash flow.

This role requires strong ownership, professional firmness, and the ability to coordinate across Operations, Command Centre, Finance, and clients.

Key Responsibilities

1. Invoicing & Documentation (Ownership, not just preparation)

• Prepare and issue invoices accurately and on a timely basis in accordance with approved contracts, client instructions, and billing cycles.

• Submit invoices through various client billing portals, ensuring adherence to each client’s specific requirements and timelines.

• Review, validate, and compile supporting documents such as timesheets, purchase orders, deployment records, and Statements of Work.

• Actively follow up with Operations and Command Centre to obtain complete and accurate billing inputs, challenging inconsistencies or gaps where required.

• Flag discrepancies in operational or contractual data and coordinate resolution with the O2C Lead, Operations, or relevant stakeholders before invoicing.

• Ensure proper filing, documentation, and audit trails in line with compliance and internal control requirements.

2. AR Tracking & Collections (Cash-flow focused)

• Maintain accurate AR ageing schedules and monitor outstanding invoice status on a regular basis.

• Manage structured follow-ups on overdue invoices in accordance with agreed credit terms, escalating issues where appropriate.

• Engage professionally with client billing teams to address invoice queries, disputes, and payment delays.

• Record and track customer interactions related to billing and collections to ensure clear ownership and follow-through.

• Assist in preparing monthly AR reports, reconciliations, and collection summaries to support cash-flow visibility.

• Support bank receipt matching and receivables reconciliation to ensure completeness and accuracy of AR balances.

3. Order-to-Cash Process Ownership & Improvement

• Support the end-to-end Order-to-Cash process from invoice issuance through to cash receipt for assigned client portfolios or job types.

• Take ownership of complex or high-risk billing streams (e.g. specialised or executive protection assignments) as assigned.

• Identify recurring billing delays, documentation gaps, or process breakdowns and propose practical solutions.

• Support digitalisation and automation initiatives to reduce manual workarounds and improve billing and collection efficiency.

• Contribute to the review and enhancement of O2C workflows, controls, and system usage in collaboration with the O2C Lead.

4. Cross-Department & Client Collaboration (Firm, professional interface)

• Act as a key finance point of contact with Operations and Command Centre for billing-related matters.

• Follow up persistently and professionally to ensure timely receipt of accurate operational data required for invoicing.

• Coordinate with Finance (AP/GL) on month-end closing, reconciliations, and required documentation.

• Communicate clearly and professionally with client billing teams to resolve clarifications and manage expectations.

5. Team Support & Continuity (Senior Oversight)

• Provide day-to-day guidance and support to junior AR team members to ensure consistent execution and process discipline.

• Reinforce escalation protocols and support less experienced team members in handling billing and collection challenges.

• Contribute to continuity and stability of O2C operations through strong ownership and follow-through.

Key Requirements

Technical Skills

• 3–5 years of hands‑on experience in Accounts Receivable (AR), billing, or Order-to-Cash (O2C)–related roles, preferably within a service or operations-intensive environment.

• Strong working knowledge of invoicing processes, billing documentation, and receivables tracking across multiple clients or billing portals.

• Experience using ERP or finance systems (e.g. Oracle NetSuite); ability to work within structured, system-driven environments.

• Comfortable working with spreadsheets, billing software, and client portals to manage high-volume and complex billing requirements.

• Solid understanding of AR ageing, collections workflows, and basic receivables reconciliation.

• High level of accuracy and attention to detail, with the ability to spot inconsistencies or errors in billing and operational data.

Personal Attributes

• Strong sense of ownership and accountability for assigned billing portfolios and outcomes.

• Confident and professional in engaging cross-functionally and with external clients on billing and collection matters.

• Able to work independently, exercise judgement, and escalate issues appropriately when required.

• Clear and composed communicator, able to handle challenging conversations calmly and professionally.

• Proactive, organised, and able to manage multiple billing cycles and priorities simultaneously.

• Problem‑solving mindset with a willingness to challenge incomplete or inconsistent information constructively.

• Open to change, digitalisation, and continuous improvement in systems and processes.

Working Style Expectations

• Operates with discipline within defined O2C processes while applying sound judgement in resolving issues.

• Communicates issues early and clearly to the O2C Lead, with a focus on resolution and follow-through.

• Meets billing, reporting, and collection timelines consistently, even in fast-paced or ambiguous environments.

• Maintains confidentiality, professionalism, and integrity when handling financial and client data.

• Acts as a stabilising senior presence within the team, supporting continuity and consistency of O2C operations.