Accounts & Customer Service Support

itravel; Cebu City; On-site; PHP 300,000 - 520,000; Full time

Job summary

itravel in the Philippines seeks a finance and operations support specialist with at least five years in finance, accounts, or operations. You will streamline systems, manage payments, and support our network of travel advisors and leadership to keep business running smoothly.

The role emphasizes strong financial acumen, attention to detail, and the ability to work independently or with a team. Prior travel or service-industry experience is highly regarded and Tramada back office knowledge is

Qualifications

• Minimum of 5 years' experience in a finance or accounts-based role.
• Strong understanding of financial systems and reconciliation processes.
• Must have Tramada back office knowledge & experience.
• Excellent communication and interpersonal skills.
• High attention to detail and strong organisational ability.
• Prior experience in the travel or service industry is highly regarded.

Responsibilities

• Provide a high standard of support internally to our itravel advisor network
• Process advisor support and finance-related queries across the network
• Provide operational assistance to enhance internal systems and procedures
• Work closely with the Support and Finance leaders
• Assist with reporting, reconciliations, and account support as required

Skills

Financial acumen

Communication skills

Tools

Tramada back office knowledge

Job description

About the role

As the key support for both finance and operations related processes, this role requires someone with strong financial acumen and at least five years of experience in a finance, accounts, or operations-based role. You'll work closely with our network of travel advisors and senior leadership to streamline systems and payments, manage support requests, and ensure smooth business operations.

Key responsibilities

• Provide a high standard of support internally to our itravel advisor network

• Process advisor support and finance-related queries across the network

• Provide operational assistance to enhance internal systems and procedures

• Work closely with the Support and Finance leaders

• Assist with reporting, reconciliations, and account support as required

About you

• A minimum of 5 years' experience in a finance or accounts-based role

• Strong understanding of financial systems and reconciliation processes

• Must have Tramada back office knowledge & experience

• Excellent communication and interpersonal skills

• High attention to detail and strong organisational ability

• Prior experience in the travel or service industry is highly regarded

• Ability to work independently and collaboratively in a team setting

About us

itravel is a proudly Australian-owned, independent travel company, for more than 30 years, offering a flexible modern approach to travel agency services.

Benefits

• Be part of a progressive and passionate team that genuinely values its people

• Join a company that champions innovation, flexibility, and advisor success