Accounting Specialist – Reconciliation & Payments

Smart Outsourcing Solution; Mandaluyong; On-site; PHP 373,000 - 505,000; Full time

Job summary

Smart Outsourcing Solution in Manila, Philippines is seeking a detail-oriented Customer Accounting Specialist to support travel-related account operations, including account reconciliations and refund processing.

You will investigate discrepancies, coordinate with Customer Service, Finance, and other internal teams, maintain accurate records, and help optimize processes while ensuring compliance with established accounting procedures and internal controls.

Qualifications

• Proven experience in customer accounting, accounts receivable, reconciliation, or similar.
• Experience using accounting systems is preferred.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Good organizational and time-management skills.
• Ability to investigate discrepancies and provide solutions.
• Ability to work independently while collaborating with teams.
• Experience in a customer-focused environment is an advantage.
• Prior airline or travel BPO experience is not required.

Responsibilities

• Perform regular customer and vendor account reconciliations and investigate discrepancies between billing records and payments.
• Process and validate customer refunds, including credit card and other payment transactions.
• Investigate refund and reconciliation-related concerns and ensure appropriate resolution.
• Respond to inquiries from customer service and other internal teams regarding customer accounts, refunds, and accounting matters.
• Maintain accurate and timely records of transactions, reconciliations, and account adjustments.
• Work closely with Customer Service, Finance, Operations, and other internal teams to resolve accounting-related concerns.
• Develop a strong understanding of internal finance, customer, and operational systems used in daily processes.
• Identify opportunities to improve and streamline customer accounting processes.
• Ensure compliance with established accounting procedures, internal controls, payment security requirements, and company policies.
• Manage assigned cases and exceptions efficiently while maintaining a high level of accuracy.
• Perform other related accounting and administrative duties as required.

Skills

Accounts receivable

Reconciliation

Refund processing

Analytical skills

Detail-oriented

Cross-functional teamwork

Tools

Accounting software

Job description

Customer Accounting Specialist – Travel-Related Account

Location: Manila, Philippines
Work Arrangement: On-site
Employment Type: Full-Time
Salary: ₱39,340 Gross Monthly

About the Role

We are looking for a detail-oriented and analytical Customer Accounting Specialist to join our team supporting a travel-related business/account.

In this role, you will support customer accounting operations through account reconciliation, refund processing, investigation of discrepancies, and coordination with customer service, finance, and other internal teams.

The ideal candidate is comfortable working with financial information, has strong attention to detail, and can investigate and resolve account-related concerns accurately and efficiently.

What We're Looking For

We’re looking for someone who is accurate, analytical, detail-oriented, and customer-focused, with the ability to manage financial transactions, investigate discrepancies, and work effectively with different teams.

If you have experience in accounting, reconciliation, accounts receivable, or customer-focused financial operations, we encourage you to apply.

Key Responsibilities

• Perform regular customer and vendor account reconciliations and investigate discrepancies between billing records and payments.




• Process and validate customer refunds, including credit card and other payment transactions.




• Investigate refund and reconciliation-related concerns and ensure appropriate resolution.




• Respond to inquiries from customer service and other internal teams regarding customer accounts, refunds, and accounting matters.




• Maintain accurate and timely records of transactions, reconciliations, and account adjustments.




• Work closely with Customer Service, Finance, Operations, and other internal teams to resolve accounting-related concerns.




• Develop a strong understanding of internal finance, customer, and operational systems used in daily processes.




• Identify opportunities to improve and streamline customer accounting processes.




• Ensure compliance with established accounting procedures, internal controls, payment security requirements, and company policies.




• Manage assigned cases and exceptions efficiently while maintaining a high level of accuracy.




• Perform other related accounting and administrative duties as required.

Qualifications & Experience

• Proven experience in customer accounting, accounts receivable, reconciliation, finance, or a similar role.




• Experience using accounting or financial systems is preferred.




• Strong analytical and problem-solving skills.




• Excellent attention to detail and accuracy.




• Strong written and verbal communication skills.




• Good organizational and time-management skills.




• Ability to investigate discrepancies and identify appropriate solutions.




• Ability to work independently while collaborating effectively with different teams.




• Experience in a customer-focused environment is an advantage.




• Flexible educational background; relevant experience and skills will be considered.




• Prior airline or travel BPO experience is not required.