Account Manager II — Data-Driven Client Success

JPMorganChase; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorganChase Manila is seeking an Account Manager II to serve as the primary contact for clients with complex needs, ensuring timely resolution and high-quality service. You will analyze client and operational data to identify trends, reduce issues, and improve the client experience.

You will coach teammates and promote a collaborative, inclusive environment while maintaining strong, professional communications and prudent judgment in a fast-paced setting.

Qualifications

• 3 years of experience managing complex client relationships in a financial services or regulated environment.
• Experience analyzing data to identify trends, root causes, and actions to improve outcomes.
• Proficiency with customer relationship management (CRM) tools and standard productivity applications (email, spreadsheets, presentations).
• Experience resolving client issues and escalations with structured problem-solving and clear communication.
• Experience providing on-the-job coaching or peer support in a team environment.

Responsibilities

• Analyze client and operational data to identify trends, gaps, and actionable insights.
• Manage ongoing client relationships by responding to inquiries, resolving issues, and coordinating follow-ups across partners.
• Troubleshoot service and transaction issues using documented procedures and attention to detail.
• Address escalations and facilitate difficult conversations to resolve conflicts and achieve outcomes.
• Identify improvement opportunities and contribute ideas to enhance processes, controls, and client experience.
• Coach and support colleagues through knowledge sharing and peer mentoring.

Skills

Relationship management

Data analysis

CRM proficiency

Communication

Tools

CRM software

Job description

JPMorganChase Manila is seeking an Account Manager II to serve as the primary contact for clients with complex needs, ensuring timely resolution and high-quality service. You will analyze client and operational data to identify trends, reduce issues, and improve the client experience.

You will coach teammates and promote a collaborative, inclusive environment while maintaining strong, professional communications and prudent judgment in a fast-paced setting.