Account Specialist IV Mortgage

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 250,000 - 450,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila is seeking a Mortgage Account Specialist to support customers through life-event mortgage servicing transactions and account resolution activities.

You will explain requirements, coordinate documentation, and collaborate with internal teams to progress cases accurately while identifying process improvements to enhance the customer experience. This role thrives in a fast-paced, customer-focused environment.

Responsibilities

• Provide high-quality mortgage servicing support to customers and approved third parties.
• Explain requirements and next steps to customers.
• Coordinate and review documentation for mortgage servicing life-event transactions.
• Collaborate with internal teams to progress cases accurately and efficiently.
• Identify areas for process improvements to enhance the customer experience.

Job description

Help customers navigate important moments in their homeownership journey. In this role, you’ll provide high-quality mortgage servicing support and clear guidance on requirements and next steps. You’ll partner with internal teams to progress cases accurately and efficiently. You’ll also contribute to process improvements that strengthen the customer experience. If you enjoy problem solving in a customer-focused, fast-paced environment, this opportunity is for you.

Job summary

As a Mortgage account specialist in a mortgage servicing support team (TBD), you will support customers and approved third parties through mortgage servicing life-event transactions and account resolution activities. You will explain requirements, coordinate and review documentation, and communicate decisions and next steps throughout the process. You will use sound judgment to escal…