Account Specialist IV Mortgage

JPMorgan Chase & Co.; Manila; Presencial; PHP 300.000 - 540.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in the Philippines is seeking a Mortgage Account Specialist to support customers through mortgage servicing processes, explain requirements, and coordinate life-event transactions with precision.

You will collaborate with internal teams to review documentation, resolve account issues, and communicate decisions and next steps throughout the process. The role emphasizes a customer-focused, problem-solving approach in a fast-paced environment.

Responsabilidades

• Provide mortgage servicing support and guidance on requirements and next steps.
• Explain documentation needs and coordinate review of documents with customers.
• Collaborate with internal teams to progress cases accurately and efficiently.
• Contribute to process improvements to strengthen the customer experience.
• Resolve account-related issues with sound judgment and timely escalation when needed.

Descripción del empleo

Help customers navigate important moments in their homeownership journey. In this role, you’ll provide high-quality mortgage servicing support and clear guidance on requirements and next steps. You’ll partner with internal teams to progress cases accurately and efficiently. You’ll also contribute to process improvements that strengthen the customer experience. If you enjoy problem solving in a customer-focused, fast-paced environment, this opportunity is for you.

Job summary

As a Mortgage account specialist in a mortgage servicing support team (TBD), you will support customers and approved third parties through mortgage servicing life-event transactions and account resolution activities. You will explain requirements, coordinate and review documentation, and communicate decisions and next steps throughout the process. You will use sound judgment to escal…