Mortgage Servicing Specialist — Case Resolution

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 250,000 - 450,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila is seeking a Mortgage Account Specialist to support customers through life-event mortgage servicing transactions and account resolution activities.

You will explain requirements, coordinate documentation, and collaborate with internal teams to progress cases accurately while identifying process improvements to enhance the customer experience. This role thrives in a fast-paced, customer-focused environment.

Responsibilities

• Provide high-quality mortgage servicing support to customers and approved third parties.
• Explain requirements and next steps to customers.
• Coordinate and review documentation for mortgage servicing life-event transactions.
• Collaborate with internal teams to progress cases accurately and efficiently.
• Identify areas for process improvements to enhance the customer experience.

Job description

JPMorgan Chase & Co. in Metro Manila is seeking a Mortgage Account Specialist to support customers through life-event mortgage servicing transactions and account resolution activities.

You will explain requirements, coordinate documentation, and collaborate with internal teams to progress cases accurately while identifying process improvements to enhance the customer experience. This role thrives in a fast-paced, customer-focused environment.