Mortgage Servicing Specialist — Homeowner Support

JPMorgan Chase & Co.; Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

JPMorgan Chase & Co. in the Philippines is seeking a Mortgage Account Specialist to support customers through mortgage servicing processes, explain requirements, and coordinate life-event transactions with precision.

You will collaborate with internal teams to review documentation, resolve account issues, and communicate decisions and next steps throughout the process. The role emphasizes a customer-focused, problem-solving approach in a fast-paced environment.

Responsibilities

• Provide mortgage servicing support and guidance on requirements and next steps.
• Explain documentation needs and coordinate review of documents with customers.
• Collaborate with internal teams to progress cases accurately and efficiently.
• Contribute to process improvements to strengthen the customer experience.
• Resolve account-related issues with sound judgment and timely escalation when needed.

Job description

JPMorgan Chase & Co. in the Philippines is seeking a Mortgage Account Specialist to support customers through mortgage servicing processes, explain requirements, and coordinate life-event transactions with precision.

You will collaborate with internal teams to review documentation, resolve account issues, and communicate decisions and next steps throughout the process. The role emphasizes a customer-focused, problem-solving approach in a fast-paced environment.