Account Manager, SM Luzon

BD; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

BD is seeking an Account Manager for SM Luzon based in Manila/Taguig. The role requires close collaboration with internal stakeholders and Regional Leaders to drive strategic priorities and growth within the Philippines sales channel.

The position focuses on building and maintaining relationships with key accounts, managing end-to-end sales cycles, and leading critical processes across the region. BD emphasizes a strong customer-centric approach and holistic solutions.

Responsibilities

• Maintain strategic relationships with top customer accounts across the SM Luzon region, ensuring strong engagement and successful commercial follow-through.
• Oversee ongoing fulfillment and delivery, coordinating with customers, distributors, and internal teams to ensure continuity of supply and timely issue resolution.
• Manage distributor performance, building strategic relationships with distributors and guiding day-to-day demand-generation activities.
• Provide market and account insights to strengthen sales forecasting and contribute to demand planning and SIOP processes.

Job description

Job Description

The Account Manager, SM Luzon is expected to work closely with key internal stakeholders within the Specimen Management (SM) business in the Philippines, as well as Regional Leaders, to drive strategic priorities and business growth. The role will play a critical part in identifying, developing, and managing high-impact opportunities across the sales channel. Success in this position will depend on the ability to build and maintain strong stakeholder and customer relationships, provide strategic account leadership, and effectively lead the execution of critical processes throughout the sales cycle.

Maintain Strategic Relationships with Key Customer Accounts

• Proactively engage with existing customers to maintain and strengthen strategic relationships.
• Maintain a strong and active presence at customer sites, taking direct accountability for relationship management, commercial follow-through, and resolution of customer concerns within assigned accounts.
• Prioritize the Top 20 accounts within the assigned region and ensure these accounts are visited at a high and consistent frequency to build rapport, deepen relationships, understand evolving customer needs, and identify opportunities for growth.
• Develop and maintain relationships with key stakeholders and decision-makers across priority accounts, ensuring strong engagement at both operational and strategic levels.
• Address potential service issues proactively and coordinate with relevant internal stakeholders to drive timely resolution and customer satisfaction.
• Consolidate and analyze customer feedback and satisfaction data to support improved solutioning and recommendations.
• Understand each assigned account’s strategic priorities and develop appropriate value-added programs, with a focus on holistic solution selling, including complementary solutions across business units where appropriate.
• Own account development plans for priority customers, including stakeholder mapping, opportunity identification, competitive intelligence, action plans, and regular follow-through.

Ongoing Fulfillment and Delivery

• Be accountable for regular order-taking, fulfillment, and delivery requirements post-conversion for assigned accounts.
• Maintain close coordination with customers, distributors, and internal stakeholders to ensure continuity of supply and timely resolution of order or delivery concerns.
• Provide insights into the development of sales strategies to better address customer needs, with an increasing focus on holistic solution selling.
• Monitor business performance and opportunities within assigned accounts and initiate appropriate actions to protect existing business and accelerate growth.

Manage Distributor Performance

• Cultivate and build strategic relationships across the distributor network to ensure effective fulfillment of customer orders.
• Maintain ownership of the end-customer relationship while working closely with distributors, ensuring that customer engagement and account development are not solely delegated to the distributor salesforce.
• Provide functional leadership to distributor sales teams in day-to-day demand-generation activities.
• Train, engage, and motivate distributor sales teams to effectively position SM products and solutions.
• Regularly review distributor execution and account coverage, particularly for the Top 20 priority accounts, and address gaps in customer engagement, demand generation, and commercial follow-through.

Provide Insights on Sales Landscape and Forecast

• Provide relevant market and account insights to strengthen sales forecasting and contribute to overall demand planning and Sales, Inventory and Operations Planning (SIOP) processes.
• Analyze account performance, sales trends, competitive activities, and industry developments and make appropriate recommendations to SM leadership and relevant internal stakeholders to support short- and long-range business planning.
• Maintain visibility of the opportunity pipeline for assigned accounts, including major conversions, tenders, competitive risks, and growth opportunities, and ensure timely communication to the appropriate stakeholders.
• Provide regular updates on Top 20 account performance, customer engagement, key opportunities, risks, and agreed actions to ensure clear accountability for business development within the assigned region.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

PHL Manila - Taguig City

Additional Locations

Work Shift