Technical Account Manager

Private Advertiser; Muntinlupa; On-site; PHP 450,000 - 750,000; Full time

Job summary

Private Advertiser is seeking a dynamic sales/account manager to drive pharmaceutical formulation solutions and strengthen customer relationships. You will troubleshoot development issues, support technical inquiries, and collaborate across teams to deliver value.

Regular travel to client sites is expected, with strong emphasis on data-driven decision making and upselling opportunities. Ideal candidates will have excellent communication and negotiation skills, strategic thinking, and proficiency

Qualifications

• Strong sales and account management capabilities.
• Excellent communication and negotiation skills.
• Strategic thinking with problem-solving abilities.
• Ability to interpret data and derive insights for customers.
• Experience with CRM systems and MS Office.
• Willingness to travel to visit customers.
• Fluent English; SEA language an advantage.

Responsibilities

• Provide effective pharmaceutical formulation solutions to key customers.
• Troubleshoot issues during formulation development and manufacturing.
• Support technical inquiries to accelerate business development.
• Collaborate with cross-functional teams to ensure seamless delivery of products/services.
• Identify upselling and cross-selling opportunities within existing accounts.
• Prepare reports on account performance, sales forecasts, and market insights.

Skills

Sales & account mgmt

Negotiation

Strategic thinking

Communication

Analytical mindset

Time management

CRM: Salesforce

MS Office

English proficiency

Travel readiness

Tools

Salesforce CRM

Microsoft Office

Job description

Duties and Responsibilities:

• Technical selling by providing effective solution for pharma formulation development to create impactful projects to the business.
• Working closely with customer by troubleshooting and resolving any issues arise during formulation development or manufacturing.
• Supporting technical inquiries by providing solution to accelerate the business developments.
• Work as team player to provide technical solutions to key customers within the country.
• Work with value added service team to bring solutions to support business development.
• Conduct regular business reviews with key customer to assess their needs, address concerns and provide solutions that meet their objectives
• Collaborate with cross-functional teams, such as industry market management, value added service team, customer service to ensure seamless delivery of products/services to achieve excellent customer experience.
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
• Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
• Manage contract negotiations, contract renewals, and pricing for his/her account.
• Collaborate with suppliers to provide feedback and insights from customers, contributing to the development of new products/services.
• Plans out customer visit independently. Monitors, updates, and submits report of competitors and keeps records in CRM of existing and prospective customers.
• Support the team with other responsibilities as required.

Others :

• Good business acumen and communication skills to build long-standing and successful relationships with customers.
• Strategic thinking and problem-solving abilities to identify customer challenges, propose innovative solutions, and drive business growth.
• Strong negotiation and influencing skills to navigate complex customer relationships and achieve mutually beneficial outcomes.
• Adapt & develop solutions as per customer needs with clear & decisive communication.
• Analytical mindset with the ability to interpret data, extract insights, and make data driven decisions.
• Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects and meet deadlines.
• Good understanding with salesfore CRM software and other relevant tools
• Ability to travel to visit customer as needed.
• Strong Collaboration, negotiation, persuasion skills
• Certification or training in sales, account management or customer relationship
  management is a plus.
• High competency working with Microsoft office.
• Work independently with minimum supervision
• Self-motivated and disciplined approach is essential.
• Proficiency in English is essential, fluent in any SEA language is an added advantage.
• Pharmacist, Pharma Manufacturing R&D experience is an advantage