Account Manager — Growth & Client Success (Onsite)

The Lead Tree - Clark Outsourcing; Angeles; On-site; PHP 446,000 - 893,000; Full time

Job summary

The Lead Tree - Clark Outsourcing is seeking an Account Manager to join our onsite team in Angeles. You will manage key client accounts, serve as the primary liaison, and coordinate with internal teams to ensure timely delivery of products and services.

You will monitor account activities, maintain records, and prepare regular updates. Identify opportunities for growth, support retention, and contribute to excellent service in a fast-paced BPO environment with opportunities for career

Qualifications

• Bachelor's degree in business/related field.
• At least 2 years in Account Management or related roles.
• Experience with B2B or corporate accounts preferred.
• Strong relationship management and customer service skills.
• Excellent verbal and written communication.
• Proficiency with CRM and MS Office/Google Workspace.

Responsibilities

• Manage and maintain strong relationships with existing clients and key accounts.
• Serve as primary contact for client inquiries and concerns.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Monitor account activities, orders, projects, and deliverables.
• Address and resolve client concerns professionally.
• Maintain accurate client records and documentation.
• Prepare regular account updates and performance summaries.
• Identify opportunities to improve account experience and service delivery.
• Support account retention and business growth.
• Follow up with clients to ensure satisfaction.
• Manage multiple accounts and priorities with high service quality.

Skills

Client relationships

Communication

Organization

Problem solving

Independence

Team collaboration

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Google Sheets

Google Workspace

Job description

The Lead Tree - Clark Outsourcing is seeking an Account Manager to join our onsite team in Angeles. You will manage key client accounts, serve as the primary liaison, and coordinate with internal teams to ensure timely delivery of products and services.

You will monitor account activities, maintain records, and prepare regular updates. Identify opportunities for growth, support retention, and contribute to excellent service in a fast-paced BPO environment with opportunities for career