Account Manager - Food and Nutrition
JobSummary
Manageand grow a portfolio of customers within the assigned Food & Nutrition(F&N) segment by promoting and selling specialty ingredients,food additives, functional ingredients, and raw materials. The role focuses ondeveloping long-term customer relationships, identifying new businessopportunities, providing technical and commercial solutions, and achievingsales and profitability targets.
Key responsibilities:
Salesand Business Development
- Develop and execute territory and account plans to achieve sales revenue, gross profit, and business growth objectives.
- Identify and pursue new business opportunities within assigned Food and Nutrition market segments to expand the customer base and increase sales.
- Promote the company's portfolio of food ingredients, specialty chemicals, additives, and functional ingredients to meet customer application requirements and generate revenue.
- Build and maintain a healthy sales pipeline through prospecting, networking, and customer referrals to sustain business growth.
- Prepare quotations, negotiate commercial terms, and close sales opportunities to maximize revenue and profitability.
- Achieve assigned sales targets, gross margin objectives, and key performance indicators to support organizational goals.
AccountManagement
- Build and maintain strong relationships with purchasing, R&D, quality assurance, production, and senior management teams to strengthen customer partnerships and drive business growth.
- Understand customers' manufacturing processes, product development goals, and ingredient requirements to recommend appropriate solutions.
- Identify opportunities to introduce new ingredients and improve product formulations to enhance product performance and customer value.
- Conduct regular business reviews with strategic accounts to evaluate performance and identify growth opportunities.
- Resolve commercial and service-related concerns to ensure high customer satisfaction and retention.
Productand Technical Support
- Develop comprehensive knowledge of the company's food ingredient portfolio and applications to provide effective product recommendations.
- Collaborate with the Food and Nutrition technical team to deliver ingredient solutions that meet customer requirements.
- Coordinate product sampling, application testing, trials, and evaluations to support customer product development.
- Support new product development initiatives by introducing innovative ingredient technologies and solutions.
- Monitor food industry trends, consumer preferences, and ingredient innovations to identify new business opportunities.
SupplierRelationship Management
- Collaborate with principal managers to support sales initiatives, marketing activities, and business development programs.
- Participate in supplier meetings, technical training, and product launches to strengthen product knowledge and supplier partnerships.
- Share market intelligence, customer feedback, and competitive insights to support supplier business strategies.
- Support supplier growth objectives through market penetration and account development to expand business opportunities.
MarketIntelligence
- Monitor competitor activities, pricing strategies, and market trends to identify competitive opportunities and business risks.
- Prepare market reports and sales forecasts to support strategic planning and decision-making.
- Recommend strategies to expand the company's product portfolio and customer base to drive sustainable business growth.
Commercialand Administrative Responsibilities
- Prepare accurate sales forecasts and demand projections to support inventory planning and supply chain efficiency.
- Monitor customer purchasing patterns and inventory requirements to ensure product availability and optimize sales opportunities.
- Coordinate with Supply Chain and Customer Service teams to ensure timely product availability and on-time deliveries.
- Manage customer pricing, contracts, and account documentation to ensure commercial accuracy and compliance.
- Monitor customer receivables and support credit management activities to ensure timely collections and healthy cash flow.
- Maintain accurate customer records, sales activities, and opportunity data in the CRM system to support effective sales management and reporting.
- Document and submit detailed customer visit reports in Salesforce in a timely manner, outlining key discussions, customer requirements, market and competitor insights, sales opportunities, agreed action items, and follow-up plans to support effective account management and business development.
- Prepare and submit a weekly itinerary/work plan outlining scheduled customer visits, target accounts, sales objectives, and planned activities to ensure effective customer coverage and achievement of sales targets.
Complianceand Quality
- Ensure compliance with company policies, quality standards, and regulatory requirements to maintain operational excellence and customer confidence.
- Support customer audits, documentation requests, and product traceability activities to meet quality and regulatory requirements.
Others
- Other duties as assigned by the immediate manager.
Required qualifications and skills:
- Bachelor’s degree in Food Science, Nutrition, Chemistry, Food Technology, Business Administration, Marketing, or a related field.
- Minimum 3–5 years of experience in account management, sales, business development, or technical sales within the food ingredients, nutrition, or related industries.
- Proven experience in food ingredient distribution, specialty ingredients, or solution selling within the food and nutrition market.
- Strong understanding of food ingredients, including functional ingredients, food additives, emulsifiers, stabilizers, sweeteners, flavors, nutritional ingredients, and related applications.
- Experience managing customer accounts, developing customer relationships, and driving sales growth initiatives.
- Demonstrated ability to understand customer requirements, provide product recommendations, and support application development.
- Experience in preparing sales forecasts, account plans, and business development strategies to achieve sales and profitability targets.
- Strong communication, presentation, negotiation, organizational, and analytical skills.
- Customer-focused with the ability to build strong relationships with customers, suppliers, and internal stakeholders.
- Ability to work independently, manage multiple priorities, and collaborate effectively with cross-functional teams.
- Strong business acumen with a proactive and results-oriented mindset.