Account Manager (Customs Brokerage)

Careers at Top1Movers Worldwide Inc.; Manila; On-site; PHP 2,600,000 - 5,600,000; Full time

Job summary

Careers at Top1Movers Worldwide Inc. seeks a senior sales leader to drive revenue growth across customs brokerage and logistics. You will own the sales pipeline, set targets, and manage pricing, systems, and the sales team.

The role emphasizes business development, key account management, and strong negotiation with C-level stakeholders, alongside leading a performance-driven sales culture.

Qualifications

• Bachelor's degree in Business, Marketing, Logistics, or Customs Admin; CRM-proficient; willing to travel.
• At least 8 years in B2B sales in customs brokerage, freight forwarding, or logistics (PH).
• Experience managing a sales team with targets and commissions; proven multi-million peso targets.

Responsibilities

• Develop and execute the annual sales plan and targets.
• Forecast revenue and manage the sales pipeline.
• Lead presentations, tenders, and contract negotiations.
• Build partnerships with forwarders and associations.
• Own top revenue accounts and run quarterly business reviews.
• Represent the company at trade shows and PEZA events.
• Set sales KPIs and lead weekly sales meetings.
• Oversee pricing, quotations, and margins.

Skills

Sales strategy

Revenue forecasting

Negotiation

Leadership

CRM proficiency

Education

Bachelor's degree in Business/Marketing/Logistics/Customs Admin

Tools

CRM systems

Job description

Drives revenue growth for the customs brokerage and logistics business by winning new accounts, growing existing clients, and building the company's brand. Owns the sales pipeline, revenue targets, pricing, sales systems, and the sales team.

Duties and Responsibilities:

I. Sales Strategy and Revenue

• Build and execute the annual sales plan and targets
• Forecast revenue and manage the sales pipeline
• Align targets with the CEO/President and company goals
• Target growth areas: PEZA, manufacturers, e-commerce

II. Business Development

• Win new accounts: importers, exporters, corporates
• Lead presentations, tenders, and contract negotiations
• Cross-sell brokerage, forwarding, trucking, and moving
• Build partnerships with forwarders and associations

III. Key Account Management

• Own top revenue accounts and executive relationships
• Run quarterly business reviews with key clients
• Resolve escalations together with Operations
• Grow share of wallet and secure contract renewals

IV. Marketing and Brand

• Build the marketing plan: digital, social, collateral
• Position Top1Movers and support the rebranding
• Represent the company at trade shows and PEZA events
• Track competitors, pricing, and market trends

V. Team Leadership

• Lead and coach supervisors, specialists, and officers
• Set individual targets and sales KPIs
• Run weekly sales meetings and joint client calls
• Build a performance-driven, ethical sales culture

VI. Coordination and Collections

• Align with Operations on service for new accounts
• Ensure smooth sales-to-operations handover
• Work with Finance on credit terms and collections
• Monitor client receivables and billing concerns

VII. Systems, SOPs, and Reporting

• Develop and enforce SOPs for sales and quotations
• Set up sales KPIs and a sales dashboard
• Maximize the CRM and keep pipeline data accurate
• Submit weekly and monthly sales reports to Management

VIII. Pricing and Quotations Control

• Set the pricing strategy with the Pricing Officer
• Approve quotations within margin guidelines
• Ensure fast, accurate quotation turnaround
• Review rates from shipping lines and partners

Qualifications:

I. Education

• Bachelor's degree in Business, Marketing, Logistics, or Customs Admin; CRM-proficient; willing to travel

II. Experience

• At least 8 years of B2B sales in customs brokerage, freight forwarding, or logistics (PH)
• At least 8 years managing a sales team with targets and commission plans
• Proven record of meeting or exceeding multi-million peso annual targets
• Existing portfolio of importers, exporters, and corporate clients
• Strong grasp of PH import/export processes, BOC procedures, and Incoterms
• Skilled in pricing, costing, and margin management for brokerage and freight
• Track record winning tenders, RFQs, and long term service contracts
• Excellent negotiation and presentation skills with C-level and procurement

III. Strong Advantage if:

• Licensed Customs Broker or strong customs background
• Network with PEZA locators, BOI firms, and manufacturers
• Key account experience with multinationals
• Digital marketing and lead generation experience
• Member of logistics or trade associations
• MBA or sales/marketing certifications

IV. Core Competencies:

• Results Drive: Owns the number and keeps pushing until targets are hit
• Negotiation: Closes deals that protect both the client and the margin
• Relationship Building: Earns trust from owners, plant heads, and procurement
• Strategic Thinking: Sees where the market is going and targets the right segments
• Leadership: Coaches a team to perform, not just report
• Integrity: Honest pricing, honest promises, ethical selling

Team Supervised

• Sales Supervisors
• Commercial Operations Officer
• Commercial Pricing Officer
• Key Account Specialist
• Quotations Specialist
• Digital Marketing Associate

Key Result Area

• Revenue Growth: Monthly, quarterly, and annual sales targets met or exceeded
• New Business: Steady flow of new importer/exporter and corporate accounts signed
• Client Retention: High renewal and repeat-business rate; key accounts grown year on year
• Margin & Collections: Quotes priced within approved margins; low bad debt and overdue receivables
• Team & Market Presence: Productive sales team on target; stronger brand visibility in the logistics market