Account Manager

Interval LLC; Philippines; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

Interval AI is seeking an Account Manager to own and nurture customer relationships remotely from the Philippines. You will handle day-to-day support, conduct client calls, and monitor engagement to prevent churn, while surfacing product feedback to improve our platform.

You will collaborate with product, engineering, and support teams, ensuring accurate reporting and proactive communication across your book of accounts.

Qualifications

• Excellent written and spoken English.
• A natural people person who builds trust quickly.
• Able to stay calm and clear-headed in intense conversations or high-stress moments.
• 3+ years in account management, customer success, or a similar client-facing role.
• Comfortable working remotely and collaborating across time zones.
• Based in the Philippines.

Responsabilités

• Manage day-to-day customer support requests and get on calls with clients when they need help.
• Monitor client engagement across your accounts and spot drop-offs early, before they turn into churn.
• Monitor client success against the results each account signed up for, and step in when performance drifts.
• Report common issues and bugs back to our product and engineering teams with clear, specific detail.
• Proactively contact clients with new account information and when new features ship.
• Own relationships across a book of customer accounts and work closely with the product team on feedback.
• Keep clean, consistent reporting and track every interaction in our systems.
• Report clear, accurate account information back to leadership.

Connaissances

Account management

Customer success

Client-facing

Communication

Remote work

Time zones

English proficiency

Description du poste

Own customer relationships after the sale and make sure every account gets real value from Interval. You are the person our clients come to when they have a question, and the person who notices when something is off before they have to ask. Day to day, you will run support conversations and client calls, watch engagement and recovery performance across your book of accounts, and stay ahead of accounts that are drifting. You are also the bridge back to our team: the issues, bugs, and feature requests you surface are what shape what we build next. This is a remote role based in the Philippines, working closely with our product, engineering, and support teams.

About Interval

Interval is an AI powered collections platform, and we operate in two distinct ways. First-party collections, run through Interval AI Corporation, puts our AI to work under a business’s own brand, with custom controls on tone, contact, and messaging, so outreach always feels like it is coming from the business itself. Third-party collections is handled by our subsidiary, Interval Recovery Services, a licensed collection agency that steps in once first-party efforts have run their course and operates under its own compliance framework.

Across both, our thesis stays the same. An overdue balance does not erase the person behind it. We build Interval so every overdue consumer is seen and heard, given clear information and real options, rather than pressure alone. Getting businesses paid while treating consumers like people is the balance our team is here to build and protect.

What you will do

• Manage day-to-day customer support requests and get on calls with clients when they need help.
• Monitor client engagement across your accounts and spot drop-offs early, before they turn into churn.
• Monitor client success against the results each account signed up for, and step in when performance drifts.
• Report common issues and bugs back to our product and engineering teams with clear, specific detail.
• Proactively contact clients with new account information and when new features ship.
• Own relationships across a book of customer accounts and work closely with the product team on feedback.
• Keep clean, consistent reporting and track every interaction in our systems.
• Report clear, accurate account information back to leadership.

What we are looking for

• Excellent written and spoken English.
• A natural people person who builds trust quickly.
• Able to stay calm and clear-headed in intense conversations or high-stress moments.
• 3+ years in account management, customer success, or a similar client-facing role.
• Comfortable working remotely and collaborating across time zones.
• Based in the Philippines.

Interval AI is an equal opportunity employer. We are committed to a workplace free from discrimination and harassment, and we do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity or expression, age, physical or mental disability, medical condition, pregnancy, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business need. Interval participates in E-Verify where required and provides reasonable accommodations to applicants and employees with disabilities. If you need an accommodation during the application or interview process, contact us at [e-mail].